Submit a Review for Hawkinge House Proactive Assessment Unit
1 Hurricane Way, Hawkinge, Folkestone, CT18 7SS
View Full Details of Hawkinge House Proactive Assessment UnitLatest Reviews for Hawkinge House Proactive Assessment Unit
28 June 2024
All the care staff was excellent in dealing with my mother during her 4-week stay. Special mention to a certain member of staff whose sunny and friendly disposition was a joy to behold. It was a pleasure to visit as a relative and we were always made to feel welcome from the first point of contact with the receptionist, through all of the care team and the management. The management team, one of them particularly kept us well informed about my mother's progress and it was lovely to see my mother gain strength and ability to return to her own home which is what she wanted after a long spell in hospital. Thank you. It was much appreciated by the family.
04 September 2023
My aunt is currently being cared for in The Proactive Assessment unit and I cannot fault the care she is receiving. I have found the staff, whether they are office staff or part of the care team, to be courteous, professional and friendly. I have always been greeted on arrival and made to feel welcome. The unit is clean and bright. My aunt has been offered the opportunity to engage in many varied activities. Any queries I have had have been dealt with promptly and efficiently.
16 August 2023
My father had cash with him and his wedding ring. I was told this was in the safe. This went missing, the home later denied it was ever put in the safe. The Police are involved and have reprimanded them for not having proper procedures. Care was okay, but it really matters that you can trust the staff and managers throughout. Now I have to get lawyers involved.
Latest Reviews for Hawkinge House Proactive Assessment Unit
28 June 2024
All the care staff was excellent in dealing with my mother during her 4-week stay. Special mention to a certain member of staff whose sunny and friendly disposition was a joy to behold. It was a pleasure to visit as a relative and we were always made to feel welcome from the first point of contact with the receptionist, through all of the care team and the management. The management team, one of them particularly kept us well informed about my mother's progress and it was lovely to see my mother gain strength and ability to return to her own home which is what she wanted after a long spell in hospital. Thank you. It was much appreciated by the family.
04 September 2023
My aunt is currently being cared for in The Proactive Assessment unit and I cannot fault the care she is receiving. I have found the staff, whether they are office staff or part of the care team, to be courteous, professional and friendly. I have always been greeted on arrival and made to feel welcome. The unit is clean and bright. My aunt has been offered the opportunity to engage in many varied activities. Any queries I have had have been dealt with promptly and efficiently.
16 August 2023
My father had cash with him and his wedding ring. I was told this was in the safe. This went missing, the home later denied it was ever put in the safe. The Police are involved and have reprimanded them for not having proper procedures. Care was okay, but it really matters that you can trust the staff and managers throughout. Now I have to get lawyers involved.