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Buxton Road, Leek, ST13 6EQ
View Full Details of Hen Cloud HouseLatest Reviews for Hen Cloud House
12 February 2025
A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.
13 November 2024
I have been searching for a long time all over Staffordshire Moorlands and I felt very pleased to find Hen Cloud House in Leek. Entering the house I was very impressed by the nice reception offering tea/coffee and to show me around the house. The cleanness is impressive, the colours of carpets and furniture, the layout of the bathroom, it was the first time that I have seen tablecloths, chairs and decoration so well matched. Congratulations to the staff.
11 October 2024
My sister moved into Hen Cloud two and half years ago and she was made welcome and comfortable straight away. All the staff are very friendly and caring and she soon became part of the Hen Cloud family. She enjoys the lovely food served to her in lovely surroundings and takes part in all the activities and entertainment offered to residents. She is enjoying life to the full - Thank you to all the staff at Hen Cloud.
30 September 2024
I have been very pleased with the care and support my Mum has received, she has settled in well and enjoys the many activities in which she is encouraged to take part in. The staff are very nice and really seem to care about residents. My Mum's clothes and things always find their way back to her and her room is kept tidy and clean. She seems to enjoy the food, especially cake and fruit in the afternoons. Her care needs are reviewed and adapted when needed, it was a difficult decision to put my Mum in a care home but it was the right choice and I'm glad I chose Hen Cloud.
31 July 2024
I still echo what a fantastic place that always ensures my mum's well-being comes first as all staff professionally work together to meet all my mum's requirements. I will always be grateful to Hen Cloud and the staff/ management as they not only support my mum but they give us guidance and understanding to help us manage our thoughts and feeling as we visit our mum and when we leave, which gives me the confidence to know my mum is having the best support and care, especially when keeping her safe. Once again a massive thank you to all the staff and management team who work tirelessly to achieve positive, proactive outcomes for all.
17 July 2024
Booked mum in for respite end of May or early June for two weeks, no cheerful greeting on arrival took time to be shown to her room, no introduction, not a great first impression. On further visits to mum, sometimes could not get in as no one on reception. Had to extend her stay for five nights due to G.I. Infection on Doctors' advice, and felt this was not welcomed by the staff. When I asked to speak to a Manager sorry she is in a meeting all day! Always appear to be short of staff, long wait for any attention.
04 March 2024
Mum has been a resident since April 2021 and although we have seen numerous changes in staff and managers, the care given has always been excellent. Recently, with a fall and hospital stay, Mum's needs have changed and the carers have been excellent in changing and adapting their care to meet her needs which can vary. The activities are excellent and varied - all credit to the activities coordinator.
04 March 2024
As a friend of a resident at Hen Cloud House, I have been impressed by the level of compassion and dedication demonstrated by staff towards the residents. The atmosphere at Hen Cloud is warm and inviting, the staff are attentive to the needs of each individual and go above and beyond to ensure their comfort and happiness, and it's evident that the place is well run and managed! I am pleased with the cleanliness - the living spaces are kept tidy and well-maintained. While no care home is without its challenges, I believe that Hen Cloud House does an excellent job of providing a safe and supportive environment for its residents. I would highly recommend it to anyone in search of quality care for their loved ones!
06 February 2024
On the whole, the experience has been very good. My sister has been a resident since July 2022. There have been some teething problems but I feel now with current management things are improving. The staff are exceptionally caring and if their efforts to meet her needs are not met it is due to circumstances beyond their control such as staffing levels and levels of agency staffing. The lack of consistent senior management has also played a part. I still feel that communication is an area that could always be improved on. The effort to provide stimulation and enjoyment within the home is exemplary and I attribute this to how well my sister has settled and her mental health being.
26 January 2024
The staff are approachable and deal with whatever request I have made. The only problem that we have is that. Mum dose not get her daily paper, and I have raised this quite a few times, please see if you can address this for me. Apart from that I have no problems recommending the home.
26 January 2024
Well run home, where all my relative's needs are amply met in a caring, safe environment. There is regular entertainment, and residents are actively encouraged and stimulated to take part wherever possible.
26 January 2024
My mother has been a resident at Hen Cloud House since April 2023. The staff are exceptionally caring and have spent lots of time getting to know her likes and dislikes and she has become very fond of them. The home itself is beautiful and welcoming to family members at all times. It took a while for my mother to settle there due to her dementia but I feel she is very well looked after and all her needs are being met.
26 January 2024
No effort has been spared to make the transition into care as smooth as possible. Very helpful and attentive staff and delightful surroundings. We have been very happy with every aspect of Hen Cloud House.
16 January 2023
I always find the staff friendly and helpful.
16 January 2023
Mum has been at Hen Cloud House for over a year now. She is well looked after and cared for. The staff are very kind and helpful.
12 January 2023
The care home is excellent, the cleanliness, food and care. I would recommend it to anyone.
12 January 2023
We are perfectly happy with how Mum and Dad have settled. The staff are lovely and helpful. The whole place is beautifully kept, so clean. It is a relied to us that we haven't the worry of caring for them in their home and that they are safe and warm and with people on call all of the time to look after them. Many, many thanks.
12 January 2023
Friendly and efficient staff. My grandparents are well looked after and happy. A big thank you to all the staff.
05 January 2023
The home is lovely and the staff are excellent. We are very happy.
05 January 2023
The home is lovely, staff are very welcoming. The activities that they put on are great.
Latest Reviews for Hen Cloud House
12 February 2025
A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.
13 November 2024
I have been searching for a long time all over Staffordshire Moorlands and I felt very pleased to find Hen Cloud House in Leek. Entering the house I was very impressed by the nice reception offering tea/coffee and to show me around the house. The cleanness is impressive, the colours of carpets and furniture, the layout of the bathroom, it was the first time that I have seen tablecloths, chairs and decoration so well matched. Congratulations to the staff.
11 October 2024
My sister moved into Hen Cloud two and half years ago and she was made welcome and comfortable straight away. All the staff are very friendly and caring and she soon became part of the Hen Cloud family. She enjoys the lovely food served to her in lovely surroundings and takes part in all the activities and entertainment offered to residents. She is enjoying life to the full - Thank you to all the staff at Hen Cloud.
30 September 2024
I have been very pleased with the care and support my Mum has received, she has settled in well and enjoys the many activities in which she is encouraged to take part in. The staff are very nice and really seem to care about residents. My Mum's clothes and things always find their way back to her and her room is kept tidy and clean. She seems to enjoy the food, especially cake and fruit in the afternoons. Her care needs are reviewed and adapted when needed, it was a difficult decision to put my Mum in a care home but it was the right choice and I'm glad I chose Hen Cloud.
31 July 2024
I still echo what a fantastic place that always ensures my mum's well-being comes first as all staff professionally work together to meet all my mum's requirements. I will always be grateful to Hen Cloud and the staff/ management as they not only support my mum but they give us guidance and understanding to help us manage our thoughts and feeling as we visit our mum and when we leave, which gives me the confidence to know my mum is having the best support and care, especially when keeping her safe. Once again a massive thank you to all the staff and management team who work tirelessly to achieve positive, proactive outcomes for all.
17 July 2024
Booked mum in for respite end of May or early June for two weeks, no cheerful greeting on arrival took time to be shown to her room, no introduction, not a great first impression. On further visits to mum, sometimes could not get in as no one on reception. Had to extend her stay for five nights due to G.I. Infection on Doctors' advice, and felt this was not welcomed by the staff. When I asked to speak to a Manager sorry she is in a meeting all day! Always appear to be short of staff, long wait for any attention.
04 March 2024
Mum has been a resident since April 2021 and although we have seen numerous changes in staff and managers, the care given has always been excellent. Recently, with a fall and hospital stay, Mum's needs have changed and the carers have been excellent in changing and adapting their care to meet her needs which can vary. The activities are excellent and varied - all credit to the activities coordinator.
04 March 2024
As a friend of a resident at Hen Cloud House, I have been impressed by the level of compassion and dedication demonstrated by staff towards the residents. The atmosphere at Hen Cloud is warm and inviting, the staff are attentive to the needs of each individual and go above and beyond to ensure their comfort and happiness, and it's evident that the place is well run and managed! I am pleased with the cleanliness - the living spaces are kept tidy and well-maintained. While no care home is without its challenges, I believe that Hen Cloud House does an excellent job of providing a safe and supportive environment for its residents. I would highly recommend it to anyone in search of quality care for their loved ones!
06 February 2024
On the whole, the experience has been very good. My sister has been a resident since July 2022. There have been some teething problems but I feel now with current management things are improving. The staff are exceptionally caring and if their efforts to meet her needs are not met it is due to circumstances beyond their control such as staffing levels and levels of agency staffing. The lack of consistent senior management has also played a part. I still feel that communication is an area that could always be improved on. The effort to provide stimulation and enjoyment within the home is exemplary and I attribute this to how well my sister has settled and her mental health being.
26 January 2024
The staff are approachable and deal with whatever request I have made. The only problem that we have is that. Mum dose not get her daily paper, and I have raised this quite a few times, please see if you can address this for me. Apart from that I have no problems recommending the home.
26 January 2024
Well run home, where all my relative's needs are amply met in a caring, safe environment. There is regular entertainment, and residents are actively encouraged and stimulated to take part wherever possible.
26 January 2024
My mother has been a resident at Hen Cloud House since April 2023. The staff are exceptionally caring and have spent lots of time getting to know her likes and dislikes and she has become very fond of them. The home itself is beautiful and welcoming to family members at all times. It took a while for my mother to settle there due to her dementia but I feel she is very well looked after and all her needs are being met.
26 January 2024
No effort has been spared to make the transition into care as smooth as possible. Very helpful and attentive staff and delightful surroundings. We have been very happy with every aspect of Hen Cloud House.
16 January 2023
I always find the staff friendly and helpful.
16 January 2023
Mum has been at Hen Cloud House for over a year now. She is well looked after and cared for. The staff are very kind and helpful.
12 January 2023
The care home is excellent, the cleanliness, food and care. I would recommend it to anyone.
12 January 2023
We are perfectly happy with how Mum and Dad have settled. The staff are lovely and helpful. The whole place is beautifully kept, so clean. It is a relied to us that we haven't the worry of caring for them in their home and that they are safe and warm and with people on call all of the time to look after them. Many, many thanks.
12 January 2023
Friendly and efficient staff. My grandparents are well looked after and happy. A big thank you to all the staff.
05 January 2023
The home is lovely and the staff are excellent. We are very happy.
05 January 2023
The home is lovely, staff are very welcoming. The activities that they put on are great.