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Tonbridge Road, Hildenborough, Tonbridge, TN11 9HJ
View Full Details of Hyllden HeightsLatest Reviews for Hyllden Heights
27 January 2025
We are so delighted, and relieved too, that Mum's new home is at Hyllden Heights. It has the loveliest atmosphere, and such a strong management and team leaders who are regularly checking in with us that all is well. They respond to any feedback, the smallest thing that may matter to my mum, they want to know about and support. The staff, from the moment you are greeted at Reception and then within, the Care team, those in the kitchen/ restaurant, maintenance and management, are all feeling like an extension of family to us, and wearing so many smiles, that helps create the positive atmosphere for Residents and visitors too. It is a huge relief for me and indeed for Mum, that she feels just so settled and happy there, and that I know I can rely on her being kindly looked after, as well as being offered happy, interesting days, plus cuddles, which are good for the soul! Her room is also generously sized, as is the bed. Moving in was the best decision she and our family could have made.
06 November 2024
Hyllden Heights Care Home is amazing! The staff are so kind, caring and professional. It is so well organised, everything is so clean and immaculate! Thank you to all the care staff and everyone. You are all just fabulous. I would highly recommend this delightful care home and 100% would not want any relations I know to go anywhere else.
08 October 2024
The entire home is exceptionally well kept, clean, tidy and in excellent condition. The staff are very attentive and provide excellent care. The facilities for visitors are very well thought out and make visiting a real pleasure.
09 July 2024
My mother 89, decided that she couldn't live at home any longer due to falls. We found Hyllden Heights care home, it has just been open for 14 months and is beautifully decorated, they have really thought about what a modern care home facility should be like. We have been delighted as a family with every member of staff we have met and the care they give the residents. Mum has been living at Hyllden Heights for 3 months now and she is enjoying the in-house chefs' 3-course meals, the activities team is incredible, led by one staff member, and they are so interactive with all the residents. The staff are so welcoming and professional every time we have visited the home, it always has a real positive buzz about it from the bistro hub meeting area for drinks and cakes, the lovely outdoor patio seating space, the beautiful bedrooms, cinema room, the trips out in the minibus. We would highly recommend Hyllden Heights by Oakland Care.
02 July 2024
Very happy with everything. The staff are wonderful. The standard of care is exemplary.
13 June 2024
This is a lovely place, modern and clean and my mother is looked after extremely well. I would not hesitate to recommend it.
24 January 2024
My mother and father needed immediate respite, Hyllden Heights even though far from home and very daunting for them, was a great experience! From Day 1 the team were so welcoming and immediately the deputy manager wanted to understand their different needs so that they could get them settled in as soon as possible, she went over and above to ensure that was the case. The communication was great as they kept my sister and I updated. When I visited they engaged with me as if I was their resident and I also felt at home there and welcomed always. Even though hard for my mother and father to get used to a different routine, place and not being at home, they met so many wonderful carers, enjoyed the daily activities and the different facilities for example: the onsite hair salon. Leaving after three weeks they were sad to leave as they had made friends and loved the warmth from the whole team. We would definitely choose Hyllden Heights again based on their experience.
04 January 2024
I stayed at Hyllden Heights for 2 weeks, whilst recovering from major surgery, and it was an excellent experience from start to finish. The facilities and cleanliness throughout were very good, and all of the staff were very caring, friendly and professional. It was very reassuring to see that there was always a good level of staff on hand and there was never a delay in response when I requested assistance. I would have no hesitation in recommending this lovely care home.
15 December 2023
The staff at Hyllden Heights welcomed my mum with open arms. It was a huge move for her logistically which, with thanks to the caring staff, was made so much easier. Mum has told me how very happy she is and I therefore couldn’t be happier with my choice of care home. It’s not an easy decision to make moving a loved one into residential care but I’m so glad I chose Hyllden Heights and so is Mum. Best move. Thank you all.
14 December 2023
My aunt has been a resident since August this year. After looking around several homes locally this was by far the best choice. The staff are friendly and approachable and most of all always smiling which goes a long way. The care and attention given to residents is perfect. The staff check with the family regularly to make sure we are happy with everything. Very good value for money.
11 December 2023
From the moment Mum moved into Hyllden Heights she felt at home. It was reassuring knowing Mum was safe in the hands of professional and courteous carers. The homely surroundings, sensitive decor and friendly staff all helped create a welcoming environment. Can't thank the staff enough for supporting not only Mum but ourselves during an immensely emotional time. Thank you.
08 December 2023
We moved our parents to Hyllden Heights in early autumn from another nearby care home and wish we had found it sooner. An inspirational management team with senior nursing backgrounds lead a caring, compassionate staff, many of whom have worked together previously. It is a cohesive team of nurses, carers and support staff who have heart. They are open and welcoming to residents and their families. Dementia care is hard to staff because it is so demanding. It requires continuity of care from a constant team of committed, permanent staff, fully aware of the details of care plans and able to relate to those losing their faculties and sense of self with sensitivity and respect for each individual. Our father’s care was all we hoped for in his final months from just such committed nurses and carers and afforded him dignity and utmost respect through his final months and end-of-life care. Thank you Hyllden Heights for your exemplary care of our father and ongoing care of our mother.
05 December 2023
I have been very happy with the care that my husband has received. All the staff have been very helpful and kind, very well supported by everyone and have been made very welcome at all times.
05 December 2023
I'm feeling very reassured and happy with the way Mum and Dad are being cared for. The atmosphere is very happy and friendly and now look forward to visiting. They both look content and staff regularly come to take Dad to the toilet without being asked which tells me it's done regularly.
10 November 2023
A very big thank you to everyone at Hyllden Heights for looking after our dear Mum for the past two months. Mum was made to feel very welcome from day one and the move from another home was extremely smooth. A very happy, vibrant, fun home where Mum was looked after with the utmost respect and dignity. Fantastic facilities, super food, excellent activities and lovely staff who get to know the residents well and become friends to all. Thank you.
17 October 2023
Thank you very much to everyone who has helped Mum and Dad settle in so well. I have been very impressed with the level of care and kindness shown to them. Hyllden Heights is a very welcoming place and it is such a relief to know Mum and Dad are safe and cared for. Thank you again.
11 September 2023
Excellent transition. Always a warm welcome. Great facilities and care. Comfortable environment. Good communication. We are rest assured she is well-looked after.
11 August 2023
A very caring home. Hyllden Heights is very welcoming to both residents and their families. Caers are kind and caring. The surroundings are exceptional, always clean and tidy. The food is very good.
09 August 2023
My mother is always treated with kindness and respect. The staff are mindful of her welfare and dignity at all times. Visitors are always made to feel welcome. The managers are very approachable and sort out concerns with peace and understanding. I could not be more pleased with the care my mother receives at Hyllden Heights Care Home.
26 July 2023
As a family, Mum has been in care for some time and we thought she always received the best. However, with a big family decision, we chose to move Mum to Hyllden Heights and we now never look back. We are all part of the Hyllden Heights family. Mum says "It's good!". The staff and management are all fantastic!
Latest Reviews for Hyllden Heights
27 January 2025
We are so delighted, and relieved too, that Mum's new home is at Hyllden Heights. It has the loveliest atmosphere, and such a strong management and team leaders who are regularly checking in with us that all is well. They respond to any feedback, the smallest thing that may matter to my mum, they want to know about and support. The staff, from the moment you are greeted at Reception and then within, the Care team, those in the kitchen/ restaurant, maintenance and management, are all feeling like an extension of family to us, and wearing so many smiles, that helps create the positive atmosphere for Residents and visitors too. It is a huge relief for me and indeed for Mum, that she feels just so settled and happy there, and that I know I can rely on her being kindly looked after, as well as being offered happy, interesting days, plus cuddles, which are good for the soul! Her room is also generously sized, as is the bed. Moving in was the best decision she and our family could have made.
06 November 2024
Hyllden Heights Care Home is amazing! The staff are so kind, caring and professional. It is so well organised, everything is so clean and immaculate! Thank you to all the care staff and everyone. You are all just fabulous. I would highly recommend this delightful care home and 100% would not want any relations I know to go anywhere else.
08 October 2024
The entire home is exceptionally well kept, clean, tidy and in excellent condition. The staff are very attentive and provide excellent care. The facilities for visitors are very well thought out and make visiting a real pleasure.
09 July 2024
My mother 89, decided that she couldn't live at home any longer due to falls. We found Hyllden Heights care home, it has just been open for 14 months and is beautifully decorated, they have really thought about what a modern care home facility should be like. We have been delighted as a family with every member of staff we have met and the care they give the residents. Mum has been living at Hyllden Heights for 3 months now and she is enjoying the in-house chefs' 3-course meals, the activities team is incredible, led by one staff member, and they are so interactive with all the residents. The staff are so welcoming and professional every time we have visited the home, it always has a real positive buzz about it from the bistro hub meeting area for drinks and cakes, the lovely outdoor patio seating space, the beautiful bedrooms, cinema room, the trips out in the minibus. We would highly recommend Hyllden Heights by Oakland Care.
02 July 2024
Very happy with everything. The staff are wonderful. The standard of care is exemplary.
13 June 2024
This is a lovely place, modern and clean and my mother is looked after extremely well. I would not hesitate to recommend it.
24 January 2024
My mother and father needed immediate respite, Hyllden Heights even though far from home and very daunting for them, was a great experience! From Day 1 the team were so welcoming and immediately the deputy manager wanted to understand their different needs so that they could get them settled in as soon as possible, she went over and above to ensure that was the case. The communication was great as they kept my sister and I updated. When I visited they engaged with me as if I was their resident and I also felt at home there and welcomed always. Even though hard for my mother and father to get used to a different routine, place and not being at home, they met so many wonderful carers, enjoyed the daily activities and the different facilities for example: the onsite hair salon. Leaving after three weeks they were sad to leave as they had made friends and loved the warmth from the whole team. We would definitely choose Hyllden Heights again based on their experience.
04 January 2024
I stayed at Hyllden Heights for 2 weeks, whilst recovering from major surgery, and it was an excellent experience from start to finish. The facilities and cleanliness throughout were very good, and all of the staff were very caring, friendly and professional. It was very reassuring to see that there was always a good level of staff on hand and there was never a delay in response when I requested assistance. I would have no hesitation in recommending this lovely care home.
15 December 2023
The staff at Hyllden Heights welcomed my mum with open arms. It was a huge move for her logistically which, with thanks to the caring staff, was made so much easier. Mum has told me how very happy she is and I therefore couldn’t be happier with my choice of care home. It’s not an easy decision to make moving a loved one into residential care but I’m so glad I chose Hyllden Heights and so is Mum. Best move. Thank you all.
14 December 2023
My aunt has been a resident since August this year. After looking around several homes locally this was by far the best choice. The staff are friendly and approachable and most of all always smiling which goes a long way. The care and attention given to residents is perfect. The staff check with the family regularly to make sure we are happy with everything. Very good value for money.
11 December 2023
From the moment Mum moved into Hyllden Heights she felt at home. It was reassuring knowing Mum was safe in the hands of professional and courteous carers. The homely surroundings, sensitive decor and friendly staff all helped create a welcoming environment. Can't thank the staff enough for supporting not only Mum but ourselves during an immensely emotional time. Thank you.
08 December 2023
We moved our parents to Hyllden Heights in early autumn from another nearby care home and wish we had found it sooner. An inspirational management team with senior nursing backgrounds lead a caring, compassionate staff, many of whom have worked together previously. It is a cohesive team of nurses, carers and support staff who have heart. They are open and welcoming to residents and their families. Dementia care is hard to staff because it is so demanding. It requires continuity of care from a constant team of committed, permanent staff, fully aware of the details of care plans and able to relate to those losing their faculties and sense of self with sensitivity and respect for each individual. Our father’s care was all we hoped for in his final months from just such committed nurses and carers and afforded him dignity and utmost respect through his final months and end-of-life care. Thank you Hyllden Heights for your exemplary care of our father and ongoing care of our mother.
05 December 2023
I have been very happy with the care that my husband has received. All the staff have been very helpful and kind, very well supported by everyone and have been made very welcome at all times.
05 December 2023
I'm feeling very reassured and happy with the way Mum and Dad are being cared for. The atmosphere is very happy and friendly and now look forward to visiting. They both look content and staff regularly come to take Dad to the toilet without being asked which tells me it's done regularly.
10 November 2023
A very big thank you to everyone at Hyllden Heights for looking after our dear Mum for the past two months. Mum was made to feel very welcome from day one and the move from another home was extremely smooth. A very happy, vibrant, fun home where Mum was looked after with the utmost respect and dignity. Fantastic facilities, super food, excellent activities and lovely staff who get to know the residents well and become friends to all. Thank you.
17 October 2023
Thank you very much to everyone who has helped Mum and Dad settle in so well. I have been very impressed with the level of care and kindness shown to them. Hyllden Heights is a very welcoming place and it is such a relief to know Mum and Dad are safe and cared for. Thank you again.
11 September 2023
Excellent transition. Always a warm welcome. Great facilities and care. Comfortable environment. Good communication. We are rest assured she is well-looked after.
11 August 2023
A very caring home. Hyllden Heights is very welcoming to both residents and their families. Caers are kind and caring. The surroundings are exceptional, always clean and tidy. The food is very good.
09 August 2023
My mother is always treated with kindness and respect. The staff are mindful of her welfare and dignity at all times. Visitors are always made to feel welcome. The managers are very approachable and sort out concerns with peace and understanding. I could not be more pleased with the care my mother receives at Hyllden Heights Care Home.
26 July 2023
As a family, Mum has been in care for some time and we thought she always received the best. However, with a big family decision, we chose to move Mum to Hyllden Heights and we now never look back. We are all part of the Hyllden Heights family. Mum says "It's good!". The staff and management are all fantastic!