Submit a Review for Marula Lodge
Mytchett Road, Mytchett, Camberley, GU16 6AE
View Full Details of Marula LodgeLatest Reviews for Marula Lodge
22 November 2024
I visted my close friend at Marula Lodge on October 29th 2024. Sadly my friend has Parkinson's complicated by progressive dementia, nevertheless, despite remaining dumb throughout my visit, he remains very well cared for by a delightful group of staff members many of whom are Nepalese. My friend and I met originally in Nepal in 1985 so the relationship between my friend, the staff and myself was extremely cordial. My friend is being very well cared for despite his very poor prognosis.
18 October 2024
I have just spent a couple of hours visiting my mother at Marula Lodge on her birthday. It's not the cake supplied by the chef (thank you) or the lovely fuss to make my mum feel special, but the reason I am reviewing is to recognise the kindness and warmth of the staff towards the residents and their families. There are some truly kind and wonderful people caring for our mum and we thank you and really appreciate you.
16 October 2024
Very well run, staff very compassionate with the patients. My brother seems very happy and settled and was pleased to see us, which he hadn't been for a while. Thanks to the staff, lovely place, clean, welcoming.
27 February 2024
My Dad has been at Marula Lodge for over a year now and has moved to Pirbright unit. My mum and the whole family feel the staff look after Dad very well. They are attentive and nothing is too much trouble to ease his pain or make him smile. Today the staff moved Dad into an armchair very gently even though they had to use a machine. That is no mean feat as I know he finds it painful. The staff member was wonderful when I asked for a few food items and the whole family had tea to join Dad for lunch. The carer then returned to show us how Dad could now use a pedometer. It was wonderful to see, as Dad’s movement has decreased and this will help to keep his joints moving and muscles working. Well done to the manager for training some fabulous staff to care for our precious Dad.
20 February 2024
My dad recently turned 80 and Murula Lodge really went out of their way to make the day so wonderful. When we arrived staff had set up the lounge with cards, balloons and party food. We are very happy with the care our dad receives. Thank you to all the staff at the home.
29 September 2023
My brother's 80th birthday was celebrated in style and was such a lovely surprise. Thank you! All those lovely cares, girls and boys, they are always so welcoming whenever I visit my brother.
07 September 2023
On my husband's birthday, a member of staff and all the team working that afternoon had helped my husband to enjoy his birthday. The other residents helped too. We sang Happy Birthday while he cut the lovely cake that was made. We all ate jelly as well. All the team members worked well together, treating each resident with respect and dignity.
31 August 2023
The nursing team are extremely attentive and nothing is too much trouble for both the residents and their families, visitors and guests. We live in Canada but visit frequently and the team are more than happy to keep regular contact via phone and video call etc.
02 August 2023
One member of the staff and the team made us feel so welcome when I came to see my mum. It's been a distressing time with her being moved far away but we feel so happy that she's here as there is so much care and love for her. the nurse in charge was very kind and helpful.
06 June 2023
My mother passed away on 10 April. Not only did I have to deal with my own grief but also those of the nurses who were with my mother at the time of her passing. I have no complaint about how they cared for her, my issue lies with those in management and above. Whilst we were told for years that we were all “family", where was the condolence card from the home? When did we receive a phone call offering a caring word or two? After the amount of money paid to the home, surely that’s the least you could do? When the date was set, we went to the home to invite those who wanted to be there to come. We arranged for there to be refreshments after the funeral in the community hall next door so that staff/residents could pop over. Not one representative of the home came to the funeral. My mother worked in care homes for nearly 40 years and someone always attended a funeral on behalf of the home. Shame on you Marula Lodge. Because when it mattered most you were not family, you merely chase £.
28 February 2023
Oh, what a wonderful birthday afternoon! All the staff made it so special, not just for my husband but for all of us, wife, daughter and grandaughter. A lovely cake for all the residents to take part in as well. Singing "Happy Birthday" made it a very special memory for us all. Yesterday, our son and his wife made the journey up from Salisbury for a short visit and again were made most welcome. Thank you. We cannot thank you all enough for the day-to-day care you all give my husband every day and night.
11 January 2023
My father moved into Marula Lodge four weeks ago, the staff have been kind, caring and understanding to him, making him settle a lot quicker than we all expected. It's reassuring to know he is safe and well cared for. Whenever I visit I receive a warm welcome. Every resident looks clean and well cared for and my dad's room is also clean and comfortable. Marula offers a friendly environment with activities for the residents to do if they choose. Last week a singer came in to entertain the residents, it was so lovely to walk in and see everybody dancing, singing and smiling.
02 September 2022
Since my husband arrived just over 1 month ago. His mental health has improved dramatically. Previously at another home, he was isolated to his room as he can have unpredictable behaviour, here he is encouraged to engage/move about the home. The genuine care shown by the staff is obvious and communication with myself is excellent. When I visit, I am made to feel very welcome.
01 September 2022
Mum has been in Marula Lodge for two months. The staff have been fantastic looking after her every need with kindness and professionalism. I cannot speak highly enough of her care. Many thanks to Marula Lodge staff.
21 June 2022
Most people do not know what to expect from care homes and will be intimidated. Found Marula Lodge to understand, not only the needs of residents but also of their families. A very difficult time has been made much more understandable and friendly. Keep up the good work.
30 May 2022
My dad has been at Marula Lodge for the past few months and he is extremely happy. He has been involved in many activities lately and is always well looked after.
27 May 2022
The staff are very friendly and competent.
16 May 2022
I came to visit my mum and the dining area looks amazing. The new wallpaper is colourful and helps the residents identify where to eat. Since the new management have taken over, things have improved 100%.
09 May 2022
Very lovely home. Lots of room in bedroom and areas. Staff are lovely and helpful and informative. I would recommend this care provider to friends and family.
04 May 2022
The new wallpaper at the home looks fab, really bright so the residents can see where to eat. Which really helps my mum. So a massive well done to all the staff. Also went to see my mum at Easter and the staff put on some lovely food and cake. Well done guys you're doing amazing.
Latest Reviews for Marula Lodge
22 November 2024
I visted my close friend at Marula Lodge on October 29th 2024. Sadly my friend has Parkinson's complicated by progressive dementia, nevertheless, despite remaining dumb throughout my visit, he remains very well cared for by a delightful group of staff members many of whom are Nepalese. My friend and I met originally in Nepal in 1985 so the relationship between my friend, the staff and myself was extremely cordial. My friend is being very well cared for despite his very poor prognosis.
18 October 2024
I have just spent a couple of hours visiting my mother at Marula Lodge on her birthday. It's not the cake supplied by the chef (thank you) or the lovely fuss to make my mum feel special, but the reason I am reviewing is to recognise the kindness and warmth of the staff towards the residents and their families. There are some truly kind and wonderful people caring for our mum and we thank you and really appreciate you.
16 October 2024
Very well run, staff very compassionate with the patients. My brother seems very happy and settled and was pleased to see us, which he hadn't been for a while. Thanks to the staff, lovely place, clean, welcoming.
27 February 2024
My Dad has been at Marula Lodge for over a year now and has moved to Pirbright unit. My mum and the whole family feel the staff look after Dad very well. They are attentive and nothing is too much trouble to ease his pain or make him smile. Today the staff moved Dad into an armchair very gently even though they had to use a machine. That is no mean feat as I know he finds it painful. The staff member was wonderful when I asked for a few food items and the whole family had tea to join Dad for lunch. The carer then returned to show us how Dad could now use a pedometer. It was wonderful to see, as Dad’s movement has decreased and this will help to keep his joints moving and muscles working. Well done to the manager for training some fabulous staff to care for our precious Dad.
20 February 2024
My dad recently turned 80 and Murula Lodge really went out of their way to make the day so wonderful. When we arrived staff had set up the lounge with cards, balloons and party food. We are very happy with the care our dad receives. Thank you to all the staff at the home.
29 September 2023
My brother's 80th birthday was celebrated in style and was such a lovely surprise. Thank you! All those lovely cares, girls and boys, they are always so welcoming whenever I visit my brother.
07 September 2023
On my husband's birthday, a member of staff and all the team working that afternoon had helped my husband to enjoy his birthday. The other residents helped too. We sang Happy Birthday while he cut the lovely cake that was made. We all ate jelly as well. All the team members worked well together, treating each resident with respect and dignity.
31 August 2023
The nursing team are extremely attentive and nothing is too much trouble for both the residents and their families, visitors and guests. We live in Canada but visit frequently and the team are more than happy to keep regular contact via phone and video call etc.
02 August 2023
One member of the staff and the team made us feel so welcome when I came to see my mum. It's been a distressing time with her being moved far away but we feel so happy that she's here as there is so much care and love for her. the nurse in charge was very kind and helpful.
06 June 2023
My mother passed away on 10 April. Not only did I have to deal with my own grief but also those of the nurses who were with my mother at the time of her passing. I have no complaint about how they cared for her, my issue lies with those in management and above. Whilst we were told for years that we were all “family", where was the condolence card from the home? When did we receive a phone call offering a caring word or two? After the amount of money paid to the home, surely that’s the least you could do? When the date was set, we went to the home to invite those who wanted to be there to come. We arranged for there to be refreshments after the funeral in the community hall next door so that staff/residents could pop over. Not one representative of the home came to the funeral. My mother worked in care homes for nearly 40 years and someone always attended a funeral on behalf of the home. Shame on you Marula Lodge. Because when it mattered most you were not family, you merely chase £.
28 February 2023
Oh, what a wonderful birthday afternoon! All the staff made it so special, not just for my husband but for all of us, wife, daughter and grandaughter. A lovely cake for all the residents to take part in as well. Singing "Happy Birthday" made it a very special memory for us all. Yesterday, our son and his wife made the journey up from Salisbury for a short visit and again were made most welcome. Thank you. We cannot thank you all enough for the day-to-day care you all give my husband every day and night.
11 January 2023
My father moved into Marula Lodge four weeks ago, the staff have been kind, caring and understanding to him, making him settle a lot quicker than we all expected. It's reassuring to know he is safe and well cared for. Whenever I visit I receive a warm welcome. Every resident looks clean and well cared for and my dad's room is also clean and comfortable. Marula offers a friendly environment with activities for the residents to do if they choose. Last week a singer came in to entertain the residents, it was so lovely to walk in and see everybody dancing, singing and smiling.
02 September 2022
Since my husband arrived just over 1 month ago. His mental health has improved dramatically. Previously at another home, he was isolated to his room as he can have unpredictable behaviour, here he is encouraged to engage/move about the home. The genuine care shown by the staff is obvious and communication with myself is excellent. When I visit, I am made to feel very welcome.
01 September 2022
Mum has been in Marula Lodge for two months. The staff have been fantastic looking after her every need with kindness and professionalism. I cannot speak highly enough of her care. Many thanks to Marula Lodge staff.
21 June 2022
Most people do not know what to expect from care homes and will be intimidated. Found Marula Lodge to understand, not only the needs of residents but also of their families. A very difficult time has been made much more understandable and friendly. Keep up the good work.
30 May 2022
My dad has been at Marula Lodge for the past few months and he is extremely happy. He has been involved in many activities lately and is always well looked after.
27 May 2022
The staff are very friendly and competent.
16 May 2022
I came to visit my mum and the dining area looks amazing. The new wallpaper is colourful and helps the residents identify where to eat. Since the new management have taken over, things have improved 100%.
09 May 2022
Very lovely home. Lots of room in bedroom and areas. Staff are lovely and helpful and informative. I would recommend this care provider to friends and family.
04 May 2022
The new wallpaper at the home looks fab, really bright so the residents can see where to eat. Which really helps my mum. So a massive well done to all the staff. Also went to see my mum at Easter and the staff put on some lovely food and cake. Well done guys you're doing amazing.