Submit a Review for New Lodge Residential Home
Rowntree Lodge, Haxby Road, New Earswick, York, YO32 4AA
View Full Details of New Lodge Residential HomeLatest Reviews for New Lodge Residential Home
10 March 2025
Fantastic loving care in beautiful surroundings. My mum moved here a few months ago and I cannot fault new lodge. The staff are friendly and attentive. It is the perfect home from home.
16 July 2024
Excellent care is offered to my mum. The staff is always friendly and approachable treating Mum with dignity and respect. A lot of thought has been put into the layout of the building offering many areas to sit, share activities, walk around the garden and maintain as much independence as possible.
10 July 2024
My brother is very happy with all staff. We found everyone very helpful and cheerful. He is getting better at joining in with people. Overall he is good.
26 February 2024
We are very pleased with how Mother settled in and how quickly issues are dealt with, both medical and social. It is a very caring and loving environment which is exactly what we wanted for Mother. The facilities and staff are excellent.
23 February 2024
When looking for a care home for my mother I visited six care homes in York but only New Lodge gave me a great feeling of relief as I walked in as it felt more like a home than an institution. The feeling was due to many factors, including the friendly welcoming interested staff, the light airy open design of the building and the lovely gardens. Mum had always said she wouldn't go into a care home but after protests on the first day, the next morning she was happily interacting with the staff and residents and enjoyed her meals and a walk in the garden. She has now settled well and continues to blossom as a result of the care New Lodge and its staff provide. She is and looks much healthier, talks and laughs more, walks and sleeps better and enjoys being with her new friends and taking part in activities with them. Moving to New Lodge was definitely the right choice.
19 February 2024
Dad moved to New Lodge a week and a half ago, from a care home in Sussex. He moved here to be near family. All the staff are so kind and caring, and have made Dad (and us as a family) feel very welcome. Excellent first impression!
19 February 2024
Mum has been a resident at Rowntree Lodge since December 2021. Initially, she struggled to settle and adjust to the different way of living. The staff were (and remain) so very kind, caring and supportive and worked hard to ease the transition. Mum has a lovely, generously sized light, well-equipped room and soon it became home. The home is extremely well maintained and is kept spotlessly clean. The standard of care is very high and I feel confident that Mum is safe and well cared for. There are a good range of activities on offer and the Activities Co-ordinator works tirelessly to produce a programme which offers something for everyone. Staff are always available for a chat and keep me informed of any changes. Mum's visitors often comment on the friendliness of the care team who offer a consistent warm welcome. Rowntree Lodge has a lovely, large, accessible garden which we take advantage of in the warmer months. There is a short covered walkway to the Folk Hall if a change of scene, tea with cake, or access to a post office is needed.
31 January 2024
My mum has settled into New Lodge well. the staff always treat Mum with respect and there is a constant supply of cups of tea!
31 January 2024
The care and compassion of the whole staff team is outstanding. The premises are beautiful inside and out and very well maintained with high standard of care, to ensure it remains clean. My father could not wish for better care. Thank you.
26 January 2024
All the staff are so helpful and kind (very fond of all the helpers).
26 January 2024
Used security doorbell to gain entrance which is great for security of residents. The door is always opened promptly by friendly staff usually from the office. Offered tea to have in Mum's room which is more homely. Found Mum sitting in a chair watching TV which she chose over the general TV room as not too well with neck pain. I provided incontinence pads as the order was not due for another month or so. Staff busy with duties and the doctor is onsite for checks as required. Left when it was lunchtime. Thank you all.
26 January 2024
Mum has received outstanding care since being admitted. It has made my life easier knowing I am at peace of mind that she is being looked after so well. They treat her like part of the family and always make time for one-to-one sessions with her. She gets spoilt when it is her turn to be president of the day. Every day of the week there is a full activity planner for everyone to join in. The staff are so supportive and always keep me updated on any concerns arising.
24 January 2024
The care team are very good with my mum, always ensuring that she has received all that she needs and not rushing her, even though there are often multiple demands on their time. As Mum spends almost all of her time in her room, the carers are also very good about 'popping in', when they can, just for a chat to give her more social contact.
07 January 2022
My sister is being very well looked after. The staff are very kind, and the care home is a lovely place.
16 December 2021
Every time I visit my Mum her face tells me how happy, content, cared for she is. I haven't got any worries or concerns just peace of mind that Mum has excellent 24 hour care. All the staff do an excellent, amazing job and treat every resident as if they were a member of their own family.
15 December 2021
Everyone I meet on my visits has been very friendly and helpful.
08 December 2021
We were quite concerned about moving our mum to a new home, but we really need not have worried. Everyone here is so helpful and friendly, and Mum has settled in so well! I was so touched when I visited one day to find that some items, which would mean a lot to Mum, had been placed in a display case outside her door, such a lovely, personal touch.
26 November 2021
We as a family, are very pleased with the care our relative receives, all staff are friendly and very caring. The food is excellent and there is a full programme of activities for residents. Our relative's wishes are respected.
Latest Reviews for New Lodge Residential Home
10 March 2025
Fantastic loving care in beautiful surroundings. My mum moved here a few months ago and I cannot fault new lodge. The staff are friendly and attentive. It is the perfect home from home.
16 July 2024
Excellent care is offered to my mum. The staff is always friendly and approachable treating Mum with dignity and respect. A lot of thought has been put into the layout of the building offering many areas to sit, share activities, walk around the garden and maintain as much independence as possible.
10 July 2024
My brother is very happy with all staff. We found everyone very helpful and cheerful. He is getting better at joining in with people. Overall he is good.
26 February 2024
We are very pleased with how Mother settled in and how quickly issues are dealt with, both medical and social. It is a very caring and loving environment which is exactly what we wanted for Mother. The facilities and staff are excellent.
23 February 2024
When looking for a care home for my mother I visited six care homes in York but only New Lodge gave me a great feeling of relief as I walked in as it felt more like a home than an institution. The feeling was due to many factors, including the friendly welcoming interested staff, the light airy open design of the building and the lovely gardens. Mum had always said she wouldn't go into a care home but after protests on the first day, the next morning she was happily interacting with the staff and residents and enjoyed her meals and a walk in the garden. She has now settled well and continues to blossom as a result of the care New Lodge and its staff provide. She is and looks much healthier, talks and laughs more, walks and sleeps better and enjoys being with her new friends and taking part in activities with them. Moving to New Lodge was definitely the right choice.
19 February 2024
Dad moved to New Lodge a week and a half ago, from a care home in Sussex. He moved here to be near family. All the staff are so kind and caring, and have made Dad (and us as a family) feel very welcome. Excellent first impression!
19 February 2024
Mum has been a resident at Rowntree Lodge since December 2021. Initially, she struggled to settle and adjust to the different way of living. The staff were (and remain) so very kind, caring and supportive and worked hard to ease the transition. Mum has a lovely, generously sized light, well-equipped room and soon it became home. The home is extremely well maintained and is kept spotlessly clean. The standard of care is very high and I feel confident that Mum is safe and well cared for. There are a good range of activities on offer and the Activities Co-ordinator works tirelessly to produce a programme which offers something for everyone. Staff are always available for a chat and keep me informed of any changes. Mum's visitors often comment on the friendliness of the care team who offer a consistent warm welcome. Rowntree Lodge has a lovely, large, accessible garden which we take advantage of in the warmer months. There is a short covered walkway to the Folk Hall if a change of scene, tea with cake, or access to a post office is needed.
31 January 2024
My mum has settled into New Lodge well. the staff always treat Mum with respect and there is a constant supply of cups of tea!
31 January 2024
The care and compassion of the whole staff team is outstanding. The premises are beautiful inside and out and very well maintained with high standard of care, to ensure it remains clean. My father could not wish for better care. Thank you.
26 January 2024
All the staff are so helpful and kind (very fond of all the helpers).
26 January 2024
Used security doorbell to gain entrance which is great for security of residents. The door is always opened promptly by friendly staff usually from the office. Offered tea to have in Mum's room which is more homely. Found Mum sitting in a chair watching TV which she chose over the general TV room as not too well with neck pain. I provided incontinence pads as the order was not due for another month or so. Staff busy with duties and the doctor is onsite for checks as required. Left when it was lunchtime. Thank you all.
26 January 2024
Mum has received outstanding care since being admitted. It has made my life easier knowing I am at peace of mind that she is being looked after so well. They treat her like part of the family and always make time for one-to-one sessions with her. She gets spoilt when it is her turn to be president of the day. Every day of the week there is a full activity planner for everyone to join in. The staff are so supportive and always keep me updated on any concerns arising.
24 January 2024
The care team are very good with my mum, always ensuring that she has received all that she needs and not rushing her, even though there are often multiple demands on their time. As Mum spends almost all of her time in her room, the carers are also very good about 'popping in', when they can, just for a chat to give her more social contact.
07 January 2022
My sister is being very well looked after. The staff are very kind, and the care home is a lovely place.
16 December 2021
Every time I visit my Mum her face tells me how happy, content, cared for she is. I haven't got any worries or concerns just peace of mind that Mum has excellent 24 hour care. All the staff do an excellent, amazing job and treat every resident as if they were a member of their own family.
15 December 2021
Everyone I meet on my visits has been very friendly and helpful.
08 December 2021
We were quite concerned about moving our mum to a new home, but we really need not have worried. Everyone here is so helpful and friendly, and Mum has settled in so well! I was so touched when I visited one day to find that some items, which would mean a lot to Mum, had been placed in a display case outside her door, such a lovely, personal touch.
26 November 2021
We as a family, are very pleased with the care our relative receives, all staff are friendly and very caring. The food is excellent and there is a full programme of activities for residents. Our relative's wishes are respected.