Submit a Review for Rose Villa (Grosvenor Villas)
Grosvenor Villas, Lightfoot Street, Hoole, Chester, CH2 3AD
View Full Details of Rose Villa (Grosvenor Villas)Latest Reviews for Rose Villa (Grosvenor Villas)
17 October 2024
My mum was a resident in Rose Villa from Sept 2023 until she sadly passed away in July this year. The care my mum received in this time was exceptional, mum was always clean and well cared for, and the staff all took time to get to know Mum and understand her needs. There was always a lot of organised entertainment which everyone enjoyed. I would not hesitate in recommending Rose Villa they truly are a hardworking, caring team, well led by the manager.
28 August 2024
My mother has just celebrated her 105th birthday and has been a resident since July 2023. She is very happy and the family are all pleased with the care and attention she receives. She is always telling us how lovely all the staff are and how she enjoys her meals. I do not think the care and attention can be faulted in any way. This means that the family have peace of mind knowing that she is so well looked after.
05 June 2024
My aunt is a very old lady with dementia and she is always treated with the utmost respect from the very professional staff. She is always very clean and she has the option to have her hair done every week. A brilliant service which is very well-led.
06 October 2023
We chose this home for convenience for my mum to visit my dad, as he was admitted in August. He was in Rose Villa. He had a lovely room overlooking the car park, so he could check on people coming in etc. The care from everyone in this villa is second to none. We as a family spent many hours with Dad and were never made to feel as if we were in the way ever. The villa is constantly being kept clean, Dad was never left dirty or messy. Lovely lounge, unfortunately Dad wasn't well enough to use it, except once when they laid out a table for my mum and dad to celebrate their 61st wedding anniversary together. The staff are so caring and went above and beyond in Dad's final days. So glad we found this place. If you want a caring home for your loved one, then look no further.
14 September 2023
My husband has been in Rose Villa since May this year and I cannot commend all the staff highly enough for their care, patience, humour and gentleness, from the manager down. They are all wonderful and I feel so happy that he is being cared for so well. Their level of care and commitment has made my husband’s life so much better than it could otherwise have been, mine too if I’m honest. We’ll done all.
05 July 2022
My mum moved to Rose Villa in early January 2022 from the hospital. The staff had put all her pictures up in her room and made it lovely for her. All the staff are absolutely amazing with Mum and all the family. Mum is so happy and loves the staff. Nothing is any trouble to them, her every need is taken care of. The whole family are happy with the home and the care Mum receives.
16 February 2022
My mum was diagnosed with early-onset Alzheimers and had been at Grosvenor Villas for over 10 years. Her care was exemplary, the staff were loving and caring. Until Covid, my dad visited Mum every day and they treated him like family. My mum died a week ago and the staff were incredibly supportive and sensitive throughout the last couple of weeks of life. They left us to look after her and sit with her but were always on hand to help if we needed it. Although all of the staff were excellent, I would like to mention two staff members in particular. They really knew Mum and were clearly very fond of her. I cannot put into words how grateful I am to the staff at Rose Villa for enabling Mum to live her last years in comfort and dignity.
16 February 2022
My mum recently passed away in Rose Villa having been a resident for over 11 years. Many of the same staff were with her throughout this time and they have become like family. They provided such tender, loving care, not only for Mum but also for Dad and the rest of the family. Mum's welfare and comfort were always their priority. The standard of care was excellent but importantly, it was the manner in which the care was provided that has marked the team out as exceptional. Words just don't seem enough to express our sincere gratitude for all they have done.
29 December 2021
The biggest thank you in the world would still not be enough for us to give to all the wonderful staff at Rose Villa. You are all a credit to your profession. The welcome you gave our dad and the kind and thoughtful way you all took such good care of him was so reassuring to us and Dad. Nothing was ever too much trouble, you all gave Dad and our family such comfort in the short time he stayed with you. Please never stop what you are all doing because you do it so well.
09 December 2021
Our dad sadly was only at Rose Villa for a very short time but the care, respect and dignity he was given was outstanding. All the staff worked as a team, were very smart in personal appearance and very warm and friendly towards Dad and his family and very approachable.
04 June 2021
In the past two years, my sister has had good care and attention and been seen to straight away. No hesitation, and I would recommend to anyone.
30 April 2021
My father was transferred to Rose Villa over three weeks ago. He has required a considerable amount of nursing care. The care he has received has been wonderful. He was able to tell me he was happy here. Sadly his condition deteriorated. The care has continued to be outstanding. Every member of staff is friendly and caring. I was able to hear interaction between staff and residents and they were always professional and caring. The support given to us has been exceptional at such an emotional time.
29 April 2020
My mother was only here for her last week after she was discharged from hospital at 92. The staff were very kind and caring and clearly had a great deal of expertise in end-of-life care, ensuring my mother's last few days were as comfortable and positive as possible. Several of the staff got to bond with my mother in spite of her being only semi-conscious much of the time, stroking and comforting her. Communication was excellent especially as we all live some distance away and the staff went out of their way to facilitate phone contact with my Mum. I was very impressed by the knowledge and caring attitude of all the staff and the expertise and insights they shared with me about the medical aspects of her progress towards the end of life. This ensured that my mother had a peaceful and comfortable passing. Outstanding staff, dedicated to the comfort and well-being of frail elderly people, especially from the senior nurses. I recommend this nursing home (Rose Villa) unreservedly.
Latest Reviews for Rose Villa (Grosvenor Villas)
17 October 2024
My mum was a resident in Rose Villa from Sept 2023 until she sadly passed away in July this year. The care my mum received in this time was exceptional, mum was always clean and well cared for, and the staff all took time to get to know Mum and understand her needs. There was always a lot of organised entertainment which everyone enjoyed. I would not hesitate in recommending Rose Villa they truly are a hardworking, caring team, well led by the manager.
28 August 2024
My mother has just celebrated her 105th birthday and has been a resident since July 2023. She is very happy and the family are all pleased with the care and attention she receives. She is always telling us how lovely all the staff are and how she enjoys her meals. I do not think the care and attention can be faulted in any way. This means that the family have peace of mind knowing that she is so well looked after.
05 June 2024
My aunt is a very old lady with dementia and she is always treated with the utmost respect from the very professional staff. She is always very clean and she has the option to have her hair done every week. A brilliant service which is very well-led.
06 October 2023
We chose this home for convenience for my mum to visit my dad, as he was admitted in August. He was in Rose Villa. He had a lovely room overlooking the car park, so he could check on people coming in etc. The care from everyone in this villa is second to none. We as a family spent many hours with Dad and were never made to feel as if we were in the way ever. The villa is constantly being kept clean, Dad was never left dirty or messy. Lovely lounge, unfortunately Dad wasn't well enough to use it, except once when they laid out a table for my mum and dad to celebrate their 61st wedding anniversary together. The staff are so caring and went above and beyond in Dad's final days. So glad we found this place. If you want a caring home for your loved one, then look no further.
14 September 2023
My husband has been in Rose Villa since May this year and I cannot commend all the staff highly enough for their care, patience, humour and gentleness, from the manager down. They are all wonderful and I feel so happy that he is being cared for so well. Their level of care and commitment has made my husband’s life so much better than it could otherwise have been, mine too if I’m honest. We’ll done all.
05 July 2022
My mum moved to Rose Villa in early January 2022 from the hospital. The staff had put all her pictures up in her room and made it lovely for her. All the staff are absolutely amazing with Mum and all the family. Mum is so happy and loves the staff. Nothing is any trouble to them, her every need is taken care of. The whole family are happy with the home and the care Mum receives.
16 February 2022
My mum was diagnosed with early-onset Alzheimers and had been at Grosvenor Villas for over 10 years. Her care was exemplary, the staff were loving and caring. Until Covid, my dad visited Mum every day and they treated him like family. My mum died a week ago and the staff were incredibly supportive and sensitive throughout the last couple of weeks of life. They left us to look after her and sit with her but were always on hand to help if we needed it. Although all of the staff were excellent, I would like to mention two staff members in particular. They really knew Mum and were clearly very fond of her. I cannot put into words how grateful I am to the staff at Rose Villa for enabling Mum to live her last years in comfort and dignity.
16 February 2022
My mum recently passed away in Rose Villa having been a resident for over 11 years. Many of the same staff were with her throughout this time and they have become like family. They provided such tender, loving care, not only for Mum but also for Dad and the rest of the family. Mum's welfare and comfort were always their priority. The standard of care was excellent but importantly, it was the manner in which the care was provided that has marked the team out as exceptional. Words just don't seem enough to express our sincere gratitude for all they have done.
29 December 2021
The biggest thank you in the world would still not be enough for us to give to all the wonderful staff at Rose Villa. You are all a credit to your profession. The welcome you gave our dad and the kind and thoughtful way you all took such good care of him was so reassuring to us and Dad. Nothing was ever too much trouble, you all gave Dad and our family such comfort in the short time he stayed with you. Please never stop what you are all doing because you do it so well.
09 December 2021
Our dad sadly was only at Rose Villa for a very short time but the care, respect and dignity he was given was outstanding. All the staff worked as a team, were very smart in personal appearance and very warm and friendly towards Dad and his family and very approachable.
04 June 2021
In the past two years, my sister has had good care and attention and been seen to straight away. No hesitation, and I would recommend to anyone.
30 April 2021
My father was transferred to Rose Villa over three weeks ago. He has required a considerable amount of nursing care. The care he has received has been wonderful. He was able to tell me he was happy here. Sadly his condition deteriorated. The care has continued to be outstanding. Every member of staff is friendly and caring. I was able to hear interaction between staff and residents and they were always professional and caring. The support given to us has been exceptional at such an emotional time.
29 April 2020
My mother was only here for her last week after she was discharged from hospital at 92. The staff were very kind and caring and clearly had a great deal of expertise in end-of-life care, ensuring my mother's last few days were as comfortable and positive as possible. Several of the staff got to bond with my mother in spite of her being only semi-conscious much of the time, stroking and comforting her. Communication was excellent especially as we all live some distance away and the staff went out of their way to facilitate phone contact with my Mum. I was very impressed by the knowledge and caring attitude of all the staff and the expertise and insights they shared with me about the medical aspects of her progress towards the end of life. This ensured that my mother had a peaceful and comfortable passing. Outstanding staff, dedicated to the comfort and well-being of frail elderly people, especially from the senior nurses. I recommend this nursing home (Rose Villa) unreservedly.