Submit a Review for Shipley Manor Care Home
Steel Drive, Shipley, BD17 7FF
View Full Details of Shipley Manor Care HomeLatest Reviews for Shipley Manor Care Home
20 March 2025
I just wanted to leave an up-to-date review, as Mum and Dad have been in Shipley Manor for nearly 2 years now. Mum and Dad can be challenging due to aging and Dementia but we have found all the staff really very good in the care and attention they give to our parents. It can vary a bit due to staffing changes but if ever there has been an issue it has been dealt with quickly and to good effect. Certain staff members are absolutely amazing with my parents and often share the pain of watching mum and dad decline alongside us. Some of the staff feel now like family members. Just lately we have had stresses due to the pursuit of local authority funding and I can't praise the manager, enough. She has been utterly kind, compassionate and caring. Honestly don't know how I would be managing without her. So, finally, thank you all so very much. I don't have the words to express my gratitude for all you do.
04 March 2025
My mum has had some respite care at Shipley Manor. She was apprehensive about going to the home. However, she soon got to know the other residents and felt completely at ease, in no time at all. She joined in the daily activities. Really enjoyed the food. She stated that all the staff were extremely attentive and caring. When we visited, the staff were always courteous and extremely professional, from the manager to the care staff. We have booked my mum in for some more respite when we go away in April. I would not hesitate to recommend this care home to other families. It felt like a weight had been lifted off my shoulders knowing my mum was safe and secure, whilst we took our grandchildren on holiday. Highly recommended.
19 November 2024
Venue modern and purpose built. Rooms bright and airy. Some staff seemed caring and helpful, others disinterested and unhappy. Bathroom smelt of urine at every visit. Night catheter left on bathroom floor and disposable receptacle reused for emptying catheter bag. Conversations with family not accurately recorded and family not listened to or involved in supporting mums care. Mums room was at end of a corridor and she was on her own much of the time. Family felt discouraged to visit despite travelling long distances. Family asked to leave at mealtimes as "visitors were distracting and could cause choking issue" mum often left in her room taking meals on her own! Power of attorney for mum disregarded by care home as family not informed of important issue. Mum and family shocked when learning of the issue and the concern reported however family concerns were negated by the manager and no learning for them was identified.
05 November 2024
My sister has been cared for for the past year. The staff are kind, caring and try their best to respond to individual needs. At times of ill health, the extra care given has been faultless. The food is excellent and nutritious and the afternoon tea looks delicious. There is an excellent activities programme daily provided by dedicated staff. They run a varied programme with outside involvement. Of course over such a long period of time matters arise which have always been discussed and resolved if possible. .
29 October 2024
My sister-in-law was admitted to Shipley Manor 1 year ago, after settling in (approx 1 month) she has had exemplary care the surroundings are pleasant and kept immaculate and the staff are conscientious, compassionate and caring. During this time my sister-in-law suffered a short illness, and the care given contributed greatly to her recovery. I have no hesitation in recommending this care home to anyone who needs care for an elderly relative.
16 October 2024
Two stars for the lovely setting and some of the staff, 0 stars for the management and duty of care. Don't be deceived by the hotel appearance reception area. My mum's room was dusty, and unclean and a few times when we visited. There were soiled pads in the bathroom and in her wardrobe, faeces in her bed, and many times no toilet paper available. Trying to find anyone to ask for this basic necessity was nearly impossible. On the ground floor, there was hardly any staff available. Even though she's diabetic her feet were never checked, they then told us they weren't allowed to touch them! The final straw was when we checked them and they were disgusting with a fungal infection which needed medical attention. Some of the staff were lovely, just not enough of them and a very defensive manager with a bad attitude.
08 October 2024
On walking into Shipley Manor for a visit. We were amazed at how well it was organised. A hotel for the elderly who for whatever reason could not look after themselves at home. The staff were very welcoming and advised us of the correct path to go done with regards to our 93-year-old friend going to live there. Once settled in we visited him on a regular basis for six months until he sadly passed away. Every member of staff we came into contact with greeted us with a smile and any concerns or questions we asked about our dear friend were dealt with immediately. He was looked after with the high quality of care we wanted for him.
18 September 2024
The care home was highly recommended by my niece. We visited the home prior to arranging respite care for Mum. From the rooms with ensuite, the facilities and the friendly and professional staff we were sure that all Mum's needs would be met. We were not wrong. She thoroughly enjoyed her stay. Made friends, joined in activities and the staff were very kind and caring.
06 September 2024
Don't be fooled by the lovely canalside building. With good reviews on their site, we'd no reason to query the care, too new to have a CQC rating. The staff were friendly but something seemed wrong. His toileting needs were not being met. Every day he waited hours to be taken, which led to complications and distress. He had an inadequate chair which caused a huge sore on his spine. There were delays getting urgent med and the attitude was that he/we were asking too much. One day his trousers were saturated in urine and his ulcerated legs, weeping and sore. We confronted the manager who was defensive/angry. She blamed his cancer. We were told the problem was my Dad for being demanding. How can you not be demanding when you have lost the use of your legs? We moved him to a wonderful nursing home and the care was next level. Everything was just done, with no fanfare. Only with hindsight, after seeing what proper care, did we have clarity on the scale of neglect we experienced at Shipley Manor.
29 August 2024
Booking in for respite care to completing that care was everything it should have been. The care staff were helpful and helped me recover fast. I would recommend your care home to others and if necessary stay there again.
11 July 2024
My father-in-law went into Shipley Manor for end-of-life care as he had cancer. We had no previous experience of care homes and had never been in a situation like this before. The building is nice, the rooms spacious and most of the staff friendly but that's where the positives end. His medical needs were not met, his room smelled strongly of urine, and he was left on the toilet for long periods of time. When we queried it we were told he was not of sound mind and it was his own fault. He had cancer but it had not affected his mind which was completely sound. This response was uncalled for, hostile and defensive. It masked a shocking catalogue of neglect. We managed to move him to a different home when we realised the extent of his neglect. He passed away peacefully there surrounded by fully trained and caring nursing staff. I know care homes do have their problems but this was different. I would never recommend putting a loved one under the care of this establishment.
11 July 2024
I would like to say how utterly grateful and appreciative myself and all my family are of the excellent end-of-life care you gave my father. He spent his final year with you, and you treated him with the utmost respect and love the entire time. During his final weeks as he lay in bed, you were extremely attentive to his needs, you kept him comfortable and you made his final days dignified. I can never thank you enough for your dedication and love.
26 June 2024
Had to move my mother-in-law to Shipley Manor after her old care home was closed. Could not believe the difference between the old and new places. Shipley Manor is absolutely superb. I cannot fault it, the place is spotless, the staff must have been hand-picked because they all know how to do the job to make residents happy and comfortable. Rooms brilliant, food is like a 5 star restaurant. Management sort any problem out straight away, not that I've personally had any. They should all get a medal for the work they do. Thank you, Shipley Manor.
03 June 2024
Looks are very deceiving. My mum is a dementia patient and for the last few months the care is atrocious, the day staff are really nice, my mum has had several falls and her feet are mouldy and she has bad fungus because they are not showering her, she has dementia so she needs the special gentle care but is not getting it, she's had a fall today but they called my sister in Greece and not a doctor, she has issues with low sodium, the staff need training, for £1400 a week the care is awful.
23 May 2024
First time visiting a friend. Very impressed with the cleanliness. All staff are very friendly, lovely dining area and a private room for each resident. Really nice and very impressed overall, it was a lovely visit.
14 May 2024
When we got to the main door a lady let us in and showed us where we were to sign in she then took us up to see our friend who was in the lounge/tearoom with her new friends and sat around with a lovely man having a sing-song it was lovely. We went to her room and I must say it is really lovely her bathroom is perfect her room is decorated to a high standard and every member of staff was very polite and seemed to enjoy their work Can’t speak too highly of this home, the staff were very nice.
29 April 2024
My parents have been residents at Shipley Manor since last April. Sadly my father passed away last year after several months in the home but Mum is still living there. The last few months of my father's life were happy ones, lots of laughter, care and much love from all the staff. My mum is very settled and we cannot fault her care. All the staff are very caring, thoughtful and supportive of all my mum's needs. We are reassured that she is very well looked after.
13 November 2023
I moved my grandma into this home last month and I couldn't have wished for a better experience. I got her room ready before her arrival and the staff were so accommodating and have continued to support not just my gran, but myself also. I really can't thank them enough. The home and rooms are kept clean to the highest standard, the rooms are cosy, comfortable and feel like they have a calming atmosphere. The biggest difference is in my grandma, she is happier and more stimulated with lots going on around her and has made new friends straight away. Moving her into Shipley Manor couldn't have gone any better.
30 October 2023
Our gravely ill mother was admitted to Shipley Manor for nursing care. Throughout the short time she was a resident prior to her passing, she was treated with great care and compassion by all staff, who also could not have been more accommodating to visiting friends and family. My mother’s stay at Shipley Manor and the care given was faultless, and I could not recommend this care home more highly.
17 August 2023
Mum-in-law arrived at Shipley Manor in an assessment bed eight weeks ago. We were immediately impressed with every aspect of her stay, but particularly the care. The home environment is clean and comfortable, totally special, and her room is personalised and beautiful.
Latest Reviews for Shipley Manor Care Home
20 March 2025
I just wanted to leave an up-to-date review, as Mum and Dad have been in Shipley Manor for nearly 2 years now. Mum and Dad can be challenging due to aging and Dementia but we have found all the staff really very good in the care and attention they give to our parents. It can vary a bit due to staffing changes but if ever there has been an issue it has been dealt with quickly and to good effect. Certain staff members are absolutely amazing with my parents and often share the pain of watching mum and dad decline alongside us. Some of the staff feel now like family members. Just lately we have had stresses due to the pursuit of local authority funding and I can't praise the manager, enough. She has been utterly kind, compassionate and caring. Honestly don't know how I would be managing without her. So, finally, thank you all so very much. I don't have the words to express my gratitude for all you do.
04 March 2025
My mum has had some respite care at Shipley Manor. She was apprehensive about going to the home. However, she soon got to know the other residents and felt completely at ease, in no time at all. She joined in the daily activities. Really enjoyed the food. She stated that all the staff were extremely attentive and caring. When we visited, the staff were always courteous and extremely professional, from the manager to the care staff. We have booked my mum in for some more respite when we go away in April. I would not hesitate to recommend this care home to other families. It felt like a weight had been lifted off my shoulders knowing my mum was safe and secure, whilst we took our grandchildren on holiday. Highly recommended.
19 November 2024
Venue modern and purpose built. Rooms bright and airy. Some staff seemed caring and helpful, others disinterested and unhappy. Bathroom smelt of urine at every visit. Night catheter left on bathroom floor and disposable receptacle reused for emptying catheter bag. Conversations with family not accurately recorded and family not listened to or involved in supporting mums care. Mums room was at end of a corridor and she was on her own much of the time. Family felt discouraged to visit despite travelling long distances. Family asked to leave at mealtimes as "visitors were distracting and could cause choking issue" mum often left in her room taking meals on her own! Power of attorney for mum disregarded by care home as family not informed of important issue. Mum and family shocked when learning of the issue and the concern reported however family concerns were negated by the manager and no learning for them was identified.
05 November 2024
My sister has been cared for for the past year. The staff are kind, caring and try their best to respond to individual needs. At times of ill health, the extra care given has been faultless. The food is excellent and nutritious and the afternoon tea looks delicious. There is an excellent activities programme daily provided by dedicated staff. They run a varied programme with outside involvement. Of course over such a long period of time matters arise which have always been discussed and resolved if possible. .
29 October 2024
My sister-in-law was admitted to Shipley Manor 1 year ago, after settling in (approx 1 month) she has had exemplary care the surroundings are pleasant and kept immaculate and the staff are conscientious, compassionate and caring. During this time my sister-in-law suffered a short illness, and the care given contributed greatly to her recovery. I have no hesitation in recommending this care home to anyone who needs care for an elderly relative.
16 October 2024
Two stars for the lovely setting and some of the staff, 0 stars for the management and duty of care. Don't be deceived by the hotel appearance reception area. My mum's room was dusty, and unclean and a few times when we visited. There were soiled pads in the bathroom and in her wardrobe, faeces in her bed, and many times no toilet paper available. Trying to find anyone to ask for this basic necessity was nearly impossible. On the ground floor, there was hardly any staff available. Even though she's diabetic her feet were never checked, they then told us they weren't allowed to touch them! The final straw was when we checked them and they were disgusting with a fungal infection which needed medical attention. Some of the staff were lovely, just not enough of them and a very defensive manager with a bad attitude.
08 October 2024
On walking into Shipley Manor for a visit. We were amazed at how well it was organised. A hotel for the elderly who for whatever reason could not look after themselves at home. The staff were very welcoming and advised us of the correct path to go done with regards to our 93-year-old friend going to live there. Once settled in we visited him on a regular basis for six months until he sadly passed away. Every member of staff we came into contact with greeted us with a smile and any concerns or questions we asked about our dear friend were dealt with immediately. He was looked after with the high quality of care we wanted for him.
18 September 2024
The care home was highly recommended by my niece. We visited the home prior to arranging respite care for Mum. From the rooms with ensuite, the facilities and the friendly and professional staff we were sure that all Mum's needs would be met. We were not wrong. She thoroughly enjoyed her stay. Made friends, joined in activities and the staff were very kind and caring.
06 September 2024
Don't be fooled by the lovely canalside building. With good reviews on their site, we'd no reason to query the care, too new to have a CQC rating. The staff were friendly but something seemed wrong. His toileting needs were not being met. Every day he waited hours to be taken, which led to complications and distress. He had an inadequate chair which caused a huge sore on his spine. There were delays getting urgent med and the attitude was that he/we were asking too much. One day his trousers were saturated in urine and his ulcerated legs, weeping and sore. We confronted the manager who was defensive/angry. She blamed his cancer. We were told the problem was my Dad for being demanding. How can you not be demanding when you have lost the use of your legs? We moved him to a wonderful nursing home and the care was next level. Everything was just done, with no fanfare. Only with hindsight, after seeing what proper care, did we have clarity on the scale of neglect we experienced at Shipley Manor.
29 August 2024
Booking in for respite care to completing that care was everything it should have been. The care staff were helpful and helped me recover fast. I would recommend your care home to others and if necessary stay there again.
11 July 2024
My father-in-law went into Shipley Manor for end-of-life care as he had cancer. We had no previous experience of care homes and had never been in a situation like this before. The building is nice, the rooms spacious and most of the staff friendly but that's where the positives end. His medical needs were not met, his room smelled strongly of urine, and he was left on the toilet for long periods of time. When we queried it we were told he was not of sound mind and it was his own fault. He had cancer but it had not affected his mind which was completely sound. This response was uncalled for, hostile and defensive. It masked a shocking catalogue of neglect. We managed to move him to a different home when we realised the extent of his neglect. He passed away peacefully there surrounded by fully trained and caring nursing staff. I know care homes do have their problems but this was different. I would never recommend putting a loved one under the care of this establishment.
11 July 2024
I would like to say how utterly grateful and appreciative myself and all my family are of the excellent end-of-life care you gave my father. He spent his final year with you, and you treated him with the utmost respect and love the entire time. During his final weeks as he lay in bed, you were extremely attentive to his needs, you kept him comfortable and you made his final days dignified. I can never thank you enough for your dedication and love.
26 June 2024
Had to move my mother-in-law to Shipley Manor after her old care home was closed. Could not believe the difference between the old and new places. Shipley Manor is absolutely superb. I cannot fault it, the place is spotless, the staff must have been hand-picked because they all know how to do the job to make residents happy and comfortable. Rooms brilliant, food is like a 5 star restaurant. Management sort any problem out straight away, not that I've personally had any. They should all get a medal for the work they do. Thank you, Shipley Manor.
03 June 2024
Looks are very deceiving. My mum is a dementia patient and for the last few months the care is atrocious, the day staff are really nice, my mum has had several falls and her feet are mouldy and she has bad fungus because they are not showering her, she has dementia so she needs the special gentle care but is not getting it, she's had a fall today but they called my sister in Greece and not a doctor, she has issues with low sodium, the staff need training, for £1400 a week the care is awful.
23 May 2024
First time visiting a friend. Very impressed with the cleanliness. All staff are very friendly, lovely dining area and a private room for each resident. Really nice and very impressed overall, it was a lovely visit.
14 May 2024
When we got to the main door a lady let us in and showed us where we were to sign in she then took us up to see our friend who was in the lounge/tearoom with her new friends and sat around with a lovely man having a sing-song it was lovely. We went to her room and I must say it is really lovely her bathroom is perfect her room is decorated to a high standard and every member of staff was very polite and seemed to enjoy their work Can’t speak too highly of this home, the staff were very nice.
29 April 2024
My parents have been residents at Shipley Manor since last April. Sadly my father passed away last year after several months in the home but Mum is still living there. The last few months of my father's life were happy ones, lots of laughter, care and much love from all the staff. My mum is very settled and we cannot fault her care. All the staff are very caring, thoughtful and supportive of all my mum's needs. We are reassured that she is very well looked after.
13 November 2023
I moved my grandma into this home last month and I couldn't have wished for a better experience. I got her room ready before her arrival and the staff were so accommodating and have continued to support not just my gran, but myself also. I really can't thank them enough. The home and rooms are kept clean to the highest standard, the rooms are cosy, comfortable and feel like they have a calming atmosphere. The biggest difference is in my grandma, she is happier and more stimulated with lots going on around her and has made new friends straight away. Moving her into Shipley Manor couldn't have gone any better.
30 October 2023
Our gravely ill mother was admitted to Shipley Manor for nursing care. Throughout the short time she was a resident prior to her passing, she was treated with great care and compassion by all staff, who also could not have been more accommodating to visiting friends and family. My mother’s stay at Shipley Manor and the care given was faultless, and I could not recommend this care home more highly.
17 August 2023
Mum-in-law arrived at Shipley Manor in an assessment bed eight weeks ago. We were immediately impressed with every aspect of her stay, but particularly the care. The home environment is clean and comfortable, totally special, and her room is personalised and beautiful.