Submit a Review for Sister Winifred Laver Promoting Independence Centre
Falla Park Road, Felling, Gateshead, NE10 9HP
View Full Details of Sister Winifred Laver Promoting Independence CentreLatest Reviews for Sister Winifred Laver Promoting Independence Centre
17 February 2025
My aunt was admitted late on Christmas Eve. She received a very warm welcome from all staff who quickly identified her needs. All staff have worked so hard to accommodate my aunt and have evidenced great skill in managing her anxiety and diabetes. The room is always spotlessly clean, as is the entire building. Staff act very quickly to outbreaks of infection and are very efficient in communicating quickly with relatives if there is a problem. Most importantly, staff have taken the time to get to know my aunt as an individual. For example, taking time to put rollers in her hair and have tried so hard to rehabilitate her. Most importantly, the medical care has been excellent with prompt action to use the GP services if there is any concern. In addition, the Social Services support has been amazing, she has followed up on every concern and also taken the time to get to know my aunt. Thank you to the manager and the whole team.
31 January 2025
My Mam went into the care home for an initial 6 week assessment and ended up staying for 5 months. They care they delivered to our mam was outstanding nothing was too much trouble they supported my mam to establish a sleep pattern and independence and through all their hard work and effort our mam was able to return home. I cant thank the staff enough the manager, social work team, occupational therapists, and the true angels the care team who wrapped around her they all delivered excellent care and made her feel safe and well supported. They kept us up to date with my mams care package and the compassion they showed was second to none. we as a family will be eternally grateful for the care they showed to not only our mam but us as a family. We cant thank or appreciate them enough. They work collectively as a team always with a smile and on her final day made her feel really special. Thanks to everyone an excellent facility outstanding. Great staff, exceptional care.
04 December 2024
My dad stayed at Sister Winifreds for about 8 weeks whilst he was being assessed to see if he could manage at home. I visited regularly throughout this time. The building both inside and out was always clean and tidy, staff were around and easy to find. My dad was really well looked after and treated with respect and kindness. He was really happy and despite being adamant that he wanted to go back home, when it came to it didn't want to go. The food looked very nice and my dad enjoyed it. The staff were very patient/user-focused and helped me a lot especially when providing information regarding concerns I had, which supported a better care plan for my dad. I could not fault this centre, and the staff made my dad's day when they made the effort to say goodbye to him. It was also very secure and there were lots going on over remembrance weekend which I thought was a wonderful idea, especially for older people. Five stars, no complaints at all.
06 November 2024
My partner has been in Sister Winifred Laver for several weeks and he has received fantastic care and support from all the staff. They have also provided the same level of care for me as his partner and are so friendly and helpful in what is a difficult and emotional time for us.
25 September 2024
All staff very friendly, nothing too much trouble, lovely clean environment, food very good, aware of residents needs, safe and secure! Excellent provision while assessing what the future for your relative should be!
14 May 2024
My mother-in-law (95) stayed in the care home for a few weeks after breaking her hip in a fall. She was so well looked after by every single member of staff, they were kind and friendly and she enjoyed her stay. She had physiotherapy regularly and is now able to manage in her own home again. Thank you everyone for your professionalism and kindness.
Latest Reviews for Sister Winifred Laver Promoting Independence Centre
17 February 2025
My aunt was admitted late on Christmas Eve. She received a very warm welcome from all staff who quickly identified her needs. All staff have worked so hard to accommodate my aunt and have evidenced great skill in managing her anxiety and diabetes. The room is always spotlessly clean, as is the entire building. Staff act very quickly to outbreaks of infection and are very efficient in communicating quickly with relatives if there is a problem. Most importantly, staff have taken the time to get to know my aunt as an individual. For example, taking time to put rollers in her hair and have tried so hard to rehabilitate her. Most importantly, the medical care has been excellent with prompt action to use the GP services if there is any concern. In addition, the Social Services support has been amazing, she has followed up on every concern and also taken the time to get to know my aunt. Thank you to the manager and the whole team.
31 January 2025
My Mam went into the care home for an initial 6 week assessment and ended up staying for 5 months. They care they delivered to our mam was outstanding nothing was too much trouble they supported my mam to establish a sleep pattern and independence and through all their hard work and effort our mam was able to return home. I cant thank the staff enough the manager, social work team, occupational therapists, and the true angels the care team who wrapped around her they all delivered excellent care and made her feel safe and well supported. They kept us up to date with my mams care package and the compassion they showed was second to none. we as a family will be eternally grateful for the care they showed to not only our mam but us as a family. We cant thank or appreciate them enough. They work collectively as a team always with a smile and on her final day made her feel really special. Thanks to everyone an excellent facility outstanding. Great staff, exceptional care.
04 December 2024
My dad stayed at Sister Winifreds for about 8 weeks whilst he was being assessed to see if he could manage at home. I visited regularly throughout this time. The building both inside and out was always clean and tidy, staff were around and easy to find. My dad was really well looked after and treated with respect and kindness. He was really happy and despite being adamant that he wanted to go back home, when it came to it didn't want to go. The food looked very nice and my dad enjoyed it. The staff were very patient/user-focused and helped me a lot especially when providing information regarding concerns I had, which supported a better care plan for my dad. I could not fault this centre, and the staff made my dad's day when they made the effort to say goodbye to him. It was also very secure and there were lots going on over remembrance weekend which I thought was a wonderful idea, especially for older people. Five stars, no complaints at all.
06 November 2024
My partner has been in Sister Winifred Laver for several weeks and he has received fantastic care and support from all the staff. They have also provided the same level of care for me as his partner and are so friendly and helpful in what is a difficult and emotional time for us.
25 September 2024
All staff very friendly, nothing too much trouble, lovely clean environment, food very good, aware of residents needs, safe and secure! Excellent provision while assessing what the future for your relative should be!
14 May 2024
My mother-in-law (95) stayed in the care home for a few weeks after breaking her hip in a fall. She was so well looked after by every single member of staff, they were kind and friendly and she enjoyed her stay. She had physiotherapy regularly and is now able to manage in her own home again. Thank you everyone for your professionalism and kindness.