Latest Reviews for The Lakes
24 January 2025
The staff are all very caring, attentive and friendly and strive to do the best for my mum each and every day, whatever that brings. Her being looked after here has given our family all great comfort and peace of mind. She is now end-of-life and is being looked after with dignity and respect and everything has been explained and as a whole family we have been looked after sympathetically. I would like to thank each and everyone involved in her care. Keep doing what you are doing, you are all fantastic.
22 January 2025
My mum has been at The Lakes for a year now. The staff are all amazing. Everyone is so kind and so friendly. We feel very welcome when we visit and it feels like mum's new home. We feel that she is safe and cared for but can retain what independence she has. She enjoys the food and the activities, especially the singing and loves being able to get out into the garden.
22 February 2024
My mother has been at the lakes for 17 months and I can’t express how grateful I am to all the staff members for the care and support they have given me and my mum she is happy and safe in the home I have no complaints thank you all.
17 November 2023
I can't thank the staff enough for the kindness and hands-on care given to our precious mum/gran/great-gran during her time at The Lakes. Her 'end-of-life care' was amazing. She was kept clean, fresh linen on the bed and gently reassured if she seemed stressed. She was well cared for and as a family, we so appreciate the kindness and comfort given to my mum and ourselves. An empathic and caring team. You are all so appreciated for helping us all through a sad difficult time. We won't ever forget you all. Thank you.
25 April 2023
I am very happy with the care that my mother receives from everyone at The Lakes. They always keep me informed of any issues or problems with her. The staff are very friendly and have to deal with difficult situations often.
24 April 2023
We made the difficult decision of placing mum in a care home due to her being unable to manage living on her own after being diagnosed with dementia. We looked at several care homes but The Lakes at Duncote had a nice feel to it so mum has been there since January. It has taken a couple of months but she now seems settled and has accepted that The Lakes is her home. She is well cared for and the staff always make visitors welcome. I feel we made a good decision in choosing The Lakes for mum.
14 February 2023
Very disappointing - never made to feel welcome and staff were cautious when we visited as they knew we asked too many questions about the level of care. No soft food option was offered, never any clothes in the wardrobe and left to go to bed in daytime clothing. Constant turnover of agency staff, most of which had limited communication skills. A general lack of care and not somewhere I would ever recommend.
13 February 2023
My husband was a resident at The Lakes from July 2021 until November 2022. He suffered from Dementia and the time had come when I could no longer manage his care at home. During his time at The Lakes Care Home the care he received was of the highest possible standard. He was always looked after with understanding, compassion, and love, by the many kind and dedicated carers. I found all members of staff, from management downwards, to be friendly and helpful, always approachable to answer any questions. The rooms at The Lakes are all bright and modern with good views and there is a lovely peaceful garden for residents and visitors to enjoy. There was always a really friendly welcome for our family when we came to visit, from both management and carers. In all, I could not recommend The Lakes more highly to anyone who has to find a home for their loved one.
10 February 2023
Dad has been in dementia care at The Lakes since August 2021. The office staff have been very supportive and reassuring towards the family. We are always made to feel welcome. The care staff are friendly, kind and patient in what must be a very difficult work environment. They are dedicated, hard-working and very helpful. The Lakes is clean and airy. Dad's room is spacious, has ensuite facilities, and looks out over the countryside. The staff are attentive and ensure the residents feel that they are listened to. The meals are varied and are adapted to those with medical requirements. Dad is safe and well looked after, which in turn, gives the family peace of mind.
09 February 2023
My mother has been in The Lakes care home Since June 2022. We have found it to be a very friendly and caring place. I know my mum is very happy there. Unfortunately, Mum had a fall and has not been well at times, but the communication from the staff is first class, always putting Mum first. The care manager attended the hospital with me to represent my mum, who was too unwell to go, and in my opinion, that is going beyond the call of duty - thank you. One member of staff has been so supportive and helpful in Mum's settling in and will communicate any issues that may arise, and will call to see how Mum is doing when in the hospital, again showing the care they have for the people in there. It has helped me immensely knowing Mum is cared for and she is happy. Thank you all for what you do.
09 February 2023
Excellent staff - nothing too much trouble. Clean and tidy - all ways worm. Mum says the food is excellent. It took her a few weeks to settle in, but the staff helped greatly. Would recommend it to anyone - don't think you could do better.
20 July 2022
Looking after my parents must be the most difficult task. They do it exceptionally. Mum ringing dozens of times a day and they answer with patience and understanding, always helpful and caring.
20 July 2022
The biggest strength of the Lakes is the staff, who are excellent. I would be happy to stay at The Lakes myself, when the time comes. I am sure my mum is happy there and well taken care of. Mum was made to feel at home from the first day and can't wait to get back there, if ever she goes out. The staff are so kind and very helpful.
17 March 2021
An extremely hard decision when the time came for my mother to move to residential care. She had lived in our care for two and a half years, but her Dementia had reached a stage that we, as a family, had become unable to cope with. The services advised we looked at The Lakes at Duncote, superb to say the least, it was a heartbreaking move, but the staff were great, professional and made the whole ordeal the complete opposite. The accommodation is modern, clean and very tidy, systems in place look very effective, the view from my mother's window is like a scene from Downton. I had my first visit on 10/03/2021, and I could not be happier. I am aware all individual cases are different, but for me, the staff have already gone some way to giving me and my family a piece of my mother and Nanny back. Thanks.
24 May 2019
Mum has been at The Lakes for 21 months and has settled in really well. The staff always interact with every resident getting to know and understand their needs very well. Some residents have occasional behavioural issues due to dementia and I have observed how well the staff deal with these situations, working as a team to calm and reassure all residents. There are regular activities for those who want to join in or simply observe. The food is varied, plentiful and looks appetising and mum enjoys the purée and soft food choices. Visitors are always welcomed and can join in with the organised activities and entertainment. The management are easy to talk to and listen to your views and encourage feedback. As a family, we feel very fortunate that mum appears happy and content in her surroundings.
21 May 2019
My mum has been a resident at this care home since August 2017 and settled in very quickly. Her room is light airy and spacious and the care she receives is of a very high standard.
16 May 2019
My family and I have been regular visitors to The Lakes Care Home for two years, where our dear dad is a resident. We are always welcomed warmly by every member of staff working there. We are completely satisfied that our dad has all his needs met and is excellently cared for. Staff are friendly, kind, patient, experienced and extremely hard working. We are grateful to them for their dedication and thankful that we have found a safe place for our dad to live.
19 April 2019
My husband is in The Lakes Care home and I am very happy with the care he is receiving. I have found the staff caring, patient and extremely hardworking, who go the extra mile to meet the needs of the residents The home has a warm friendly atmosphere and the quality and choice of the food is excellent. It is so comforting to know my husband is safe and well cared for in this lovely home.
19 December 2017
My mother moved to The Lakes in July after six years in an excellent care home without Dementia Care. I had looked at many care homes before finding The Lakes. The Manager and Deputy Manager are friendly, calm and reassuring. They engage well with the residents. The managers and care staff show empathy and ensure that the residents feel cared for, understood and valued. They are attentive to her medical needs and show an understanding and great tolerance towards her anxieties. My mother frequently tells me "that this is a very good place, that the food is good, and that people are nice". Family and friends are made very welcome. The home has a friendly, caring atmosphere where the residents are encouraged to engage with each other. There is nearly always a bit of a busy buzzing atmosphere in the lounge where the chairs are never arranged around the walls of the room but set out in constantly changing groups. My mother has a sense that the staff like and care about her.
16 November 2017
My dear mum has been a resident at The Lakes for almost 6 months and I'm so relieved and much less stressed knowing that she is being well cared for 24 hours a day, she is so much happier within herself than when she was living on her own which makes me so much happier too. The Lakes is very well managed and maintained, it is a lovely bright, airy and very clean environment for the residents to live in. The meals are of a high standard also and there is always a choice given. There are activities every day and everyone is encouraged to join in but only if they want to. I really can't praise the staff enough for their patience, understanding and kindness given to mum and they always have a smile on their face. I visit mum most days so can see just how very hard everybody works. I really wouldn't want mum to be anywhere else, all the staff try very hard to make it a home from home atmosphere. I can highly recommend it. I'm so very grateful and really do appreciate just how lucky mum is!
Latest Reviews for The Lakes
24 January 2025
The staff are all very caring, attentive and friendly and strive to do the best for my mum each and every day, whatever that brings. Her being looked after here has given our family all great comfort and peace of mind. She is now end-of-life and is being looked after with dignity and respect and everything has been explained and as a whole family we have been looked after sympathetically. I would like to thank each and everyone involved in her care. Keep doing what you are doing, you are all fantastic.
22 January 2025
My mum has been at The Lakes for a year now. The staff are all amazing. Everyone is so kind and so friendly. We feel very welcome when we visit and it feels like mum's new home. We feel that she is safe and cared for but can retain what independence she has. She enjoys the food and the activities, especially the singing and loves being able to get out into the garden.
22 February 2024
My mother has been at the lakes for 17 months and I can’t express how grateful I am to all the staff members for the care and support they have given me and my mum she is happy and safe in the home I have no complaints thank you all.
17 November 2023
I can't thank the staff enough for the kindness and hands-on care given to our precious mum/gran/great-gran during her time at The Lakes. Her 'end-of-life care' was amazing. She was kept clean, fresh linen on the bed and gently reassured if she seemed stressed. She was well cared for and as a family, we so appreciate the kindness and comfort given to my mum and ourselves. An empathic and caring team. You are all so appreciated for helping us all through a sad difficult time. We won't ever forget you all. Thank you.
25 April 2023
I am very happy with the care that my mother receives from everyone at The Lakes. They always keep me informed of any issues or problems with her. The staff are very friendly and have to deal with difficult situations often.
24 April 2023
We made the difficult decision of placing mum in a care home due to her being unable to manage living on her own after being diagnosed with dementia. We looked at several care homes but The Lakes at Duncote had a nice feel to it so mum has been there since January. It has taken a couple of months but she now seems settled and has accepted that The Lakes is her home. She is well cared for and the staff always make visitors welcome. I feel we made a good decision in choosing The Lakes for mum.
14 February 2023
Very disappointing - never made to feel welcome and staff were cautious when we visited as they knew we asked too many questions about the level of care. No soft food option was offered, never any clothes in the wardrobe and left to go to bed in daytime clothing. Constant turnover of agency staff, most of which had limited communication skills. A general lack of care and not somewhere I would ever recommend.
13 February 2023
My husband was a resident at The Lakes from July 2021 until November 2022. He suffered from Dementia and the time had come when I could no longer manage his care at home. During his time at The Lakes Care Home the care he received was of the highest possible standard. He was always looked after with understanding, compassion, and love, by the many kind and dedicated carers. I found all members of staff, from management downwards, to be friendly and helpful, always approachable to answer any questions. The rooms at The Lakes are all bright and modern with good views and there is a lovely peaceful garden for residents and visitors to enjoy. There was always a really friendly welcome for our family when we came to visit, from both management and carers. In all, I could not recommend The Lakes more highly to anyone who has to find a home for their loved one.
10 February 2023
Dad has been in dementia care at The Lakes since August 2021. The office staff have been very supportive and reassuring towards the family. We are always made to feel welcome. The care staff are friendly, kind and patient in what must be a very difficult work environment. They are dedicated, hard-working and very helpful. The Lakes is clean and airy. Dad's room is spacious, has ensuite facilities, and looks out over the countryside. The staff are attentive and ensure the residents feel that they are listened to. The meals are varied and are adapted to those with medical requirements. Dad is safe and well looked after, which in turn, gives the family peace of mind.
09 February 2023
My mother has been in The Lakes care home Since June 2022. We have found it to be a very friendly and caring place. I know my mum is very happy there. Unfortunately, Mum had a fall and has not been well at times, but the communication from the staff is first class, always putting Mum first. The care manager attended the hospital with me to represent my mum, who was too unwell to go, and in my opinion, that is going beyond the call of duty - thank you. One member of staff has been so supportive and helpful in Mum's settling in and will communicate any issues that may arise, and will call to see how Mum is doing when in the hospital, again showing the care they have for the people in there. It has helped me immensely knowing Mum is cared for and she is happy. Thank you all for what you do.
09 February 2023
Excellent staff - nothing too much trouble. Clean and tidy - all ways worm. Mum says the food is excellent. It took her a few weeks to settle in, but the staff helped greatly. Would recommend it to anyone - don't think you could do better.
20 July 2022
Looking after my parents must be the most difficult task. They do it exceptionally. Mum ringing dozens of times a day and they answer with patience and understanding, always helpful and caring.
20 July 2022
The biggest strength of the Lakes is the staff, who are excellent. I would be happy to stay at The Lakes myself, when the time comes. I am sure my mum is happy there and well taken care of. Mum was made to feel at home from the first day and can't wait to get back there, if ever she goes out. The staff are so kind and very helpful.
17 March 2021
An extremely hard decision when the time came for my mother to move to residential care. She had lived in our care for two and a half years, but her Dementia had reached a stage that we, as a family, had become unable to cope with. The services advised we looked at The Lakes at Duncote, superb to say the least, it was a heartbreaking move, but the staff were great, professional and made the whole ordeal the complete opposite. The accommodation is modern, clean and very tidy, systems in place look very effective, the view from my mother's window is like a scene from Downton. I had my first visit on 10/03/2021, and I could not be happier. I am aware all individual cases are different, but for me, the staff have already gone some way to giving me and my family a piece of my mother and Nanny back. Thanks.
24 May 2019
Mum has been at The Lakes for 21 months and has settled in really well. The staff always interact with every resident getting to know and understand their needs very well. Some residents have occasional behavioural issues due to dementia and I have observed how well the staff deal with these situations, working as a team to calm and reassure all residents. There are regular activities for those who want to join in or simply observe. The food is varied, plentiful and looks appetising and mum enjoys the purée and soft food choices. Visitors are always welcomed and can join in with the organised activities and entertainment. The management are easy to talk to and listen to your views and encourage feedback. As a family, we feel very fortunate that mum appears happy and content in her surroundings.
21 May 2019
My mum has been a resident at this care home since August 2017 and settled in very quickly. Her room is light airy and spacious and the care she receives is of a very high standard.
16 May 2019
My family and I have been regular visitors to The Lakes Care Home for two years, where our dear dad is a resident. We are always welcomed warmly by every member of staff working there. We are completely satisfied that our dad has all his needs met and is excellently cared for. Staff are friendly, kind, patient, experienced and extremely hard working. We are grateful to them for their dedication and thankful that we have found a safe place for our dad to live.
19 April 2019
My husband is in The Lakes Care home and I am very happy with the care he is receiving. I have found the staff caring, patient and extremely hardworking, who go the extra mile to meet the needs of the residents The home has a warm friendly atmosphere and the quality and choice of the food is excellent. It is so comforting to know my husband is safe and well cared for in this lovely home.
19 December 2017
My mother moved to The Lakes in July after six years in an excellent care home without Dementia Care. I had looked at many care homes before finding The Lakes. The Manager and Deputy Manager are friendly, calm and reassuring. They engage well with the residents. The managers and care staff show empathy and ensure that the residents feel cared for, understood and valued. They are attentive to her medical needs and show an understanding and great tolerance towards her anxieties. My mother frequently tells me "that this is a very good place, that the food is good, and that people are nice". Family and friends are made very welcome. The home has a friendly, caring atmosphere where the residents are encouraged to engage with each other. There is nearly always a bit of a busy buzzing atmosphere in the lounge where the chairs are never arranged around the walls of the room but set out in constantly changing groups. My mother has a sense that the staff like and care about her.
16 November 2017
My dear mum has been a resident at The Lakes for almost 6 months and I'm so relieved and much less stressed knowing that she is being well cared for 24 hours a day, she is so much happier within herself than when she was living on her own which makes me so much happier too. The Lakes is very well managed and maintained, it is a lovely bright, airy and very clean environment for the residents to live in. The meals are of a high standard also and there is always a choice given. There are activities every day and everyone is encouraged to join in but only if they want to. I really can't praise the staff enough for their patience, understanding and kindness given to mum and they always have a smile on their face. I visit mum most days so can see just how very hard everybody works. I really wouldn't want mum to be anywhere else, all the staff try very hard to make it a home from home atmosphere. I can highly recommend it. I'm so very grateful and really do appreciate just how lucky mum is!