Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
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Treated with Dignity stars
Food & Drink stars
Staff stars
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Latest Reviews for Westmead

stars
stars 18 December 2024
Absolutely dreadful. Our son was locked up inside a bungalow for 23 hours and 50 minutes each day. The list of problems at this place is endless. Management haven't got a clue and that particularly refers to senior management, that all these problems were referred to. Instead of acting and taking them seriously, they were hostile and belittling towards us. We went through a year of hell before we could get our son out. He has suffered so badly during their care and he is not alone. Majority of staff have been brought over from Africa and are inexperienced and poorly trained and motivated. Avoid this place at all costs.
Review from John F (Father of Resident/Service User)