Submit a Review for Willow Rose Care Home
10 Stroud Avenue, Short Heath, Willenhall, WV12 4ET
View Full Details of Willow Rose Care HomeLatest Reviews for Willow Rose Care Home
10 March 2025
Staff are excellent so caring to my mom. She is very happy here could not wish for more. More like a family here always greeted when you come in. All staff are great.
10 March 2025
I find the home very welcoming, Mom is happy and settled, the staff are very friendly and always eager to help, communication is very good and clear with the management team, who are also helpful and always happy to help. I find the entertainment and activities very good, and the nurses rounds with feedback is also good.
29 January 2025
I cannot recommend this care home enough for what this care home has done for my father-in-law. The home and staff are, in my eyes, exceptional.
29 January 2025
I cannot begin to put into words the exceptional care, support, patience and understanding I have been given by all the staff whilst my dad was in Willow Rose. An extra thank you goes to the amazing staff. I would not hesitate to recommend a loved one staying in this care home. Thank you to everyone at Willow Rose.
30 December 2024
Overall satisfactory. Lots of trouble at times with phone lines, keep cutting out, bad phone system. On occasions there have been no personal pads/pants in Mom's room, also no toilet paper on two occasions.
24 December 2024
The home is very clean and beautifully furnished. The staff are very good and professional. The food is excellent with a wide choice and visitors are made very welcome.
04 December 2024
My mom has been in this care home for 4 years with excellent care. My mom is always clean showered every day with clean clothes. Her room is always clean, food is second to none and cannot fault the care. The staff are always friendly and happy and friendly. I would recommend this care home highly I know without a doubt my mom would not be here now without the excellent outstanding care she receives, can't thank you enough for the hard work of all the staff.
17 April 2024
My Father was a resident in Willow Rose on the 1st floor level until his sad passing. The staff at the home from the people at the reception to the cleaning staff, carers, and nurses were all top-rate and could not have done more to help my Father and us family members during his time in the home. My Father's medical needs were complex but all the staff always treated him with dignity and respect and were always on hand to help with whatever was required. The best compliment that I can pay them is to say if ever I am in need of care in later life I would choose to stay there knowing I would have top-class care. Thank you all.
12 March 2024
My father was a resident for a short time at Willow Rose but the care and commitment shown by the staff was outstanding. Nothing was too much trouble, and in the last few days he was there he was shown the dignity and respect that you hope and wish for. A big thank you to all the staff who cared for him.
11 January 2024
Willow Rose is the absolute polar opposite of everything bad you may have read about care homes. The team on the Sadlers Suite provided superb care for the last two months of my mother's life. They were lovely, compassionate, friendly people, as was everyone my family and I had contact with, including the manager and reception staff. It is a beautiful, modern, clean and bright environment with excellent facilities. If it was a hotel, I'd happily stay there myself! Highly recommended.
17 November 2023
My husband has just spent 2 weeks of respite care at Willow Rose. He was quite happy there. The home is exceptional in cleanliness, decor etc. It was always warm and the atmosphere was friendly. The daily menu always had a choice of food. The staff were very caring and friendly. Having medical staff there at all times gave me a sense of security. There are activities provided plus a film theatre which my husband loved. He has Alzheimer's plus mobility issues. Thank you Willow Rose for my badly needed respite.
04 October 2023
I note this care home as excellent. Care and support for the residents are excellent and always treated with dignity. The staff are friendly and extremely caring. I am so happy my mother is in such a good place and couldn't be looked after better. A 5-star plus!
26 April 2023
My mother-in-law was initially admitted for respite care but her needs were changed to needing full-time care. I can honestly say her needs are met with great care and Compassion. The staff go above and beyond to ensure she feels safe and secure. The care home itself is clean and well-presented and the facilities for the residents are exceptional. I personally would like to say a big thank you to the staff who are just amazing and nothing is too much trouble. I would definitely recommend a loved one residing at Willow Rose. You cannot buy peace of mind for your loved one, something which we now have with my mother-in-law being at Willow Rose.
29 March 2023
Brilliant staff at Willow Rose, Willenhall. Friendly and polite and a lovely building also. All the staff go the extra mile to make sure my dad is happy. The building is spotless and the beautiful lounge and rooms are very spacious.
28 March 2023
I have found Willow Rose to be a lovely place for my mother to be cared for as her Dementia progresses. They have many activities for her to take part in and the staff are all very knowledgeable about dealing with her needs and issues. The rooms are spacious and clean with ensuite bathrooms. I have sampled the food they offer to the residents and it is of a very high quality and they do not skimp on portions. Having medical personnel available at all times also gives me a sense of feeling comfortable in leaving mum in their care. Everyone is friendly and helpful and make the family feel welcome when they visit. I always knew Mum would eventually require full-time care and I did everything I could to prolong the decision but when the time came I had reservations about where she would be and what it would be like. We were lucky that this was where Mum was able to come when the time came for her to be looked after full-time, six months in she is safe and happy and that's what matters most.
27 February 2023
I have just spent a very enjoyable couple of hours with my husband having a beautifully prepared three-course Valentine's meal. We also received a card, rose, poem and glass of wine, making the experience memorable. I recommend and speak highly of the home; all staff are friendly, caring and extremely attentive to visitors and residents alike. You are greeted and immersed in the care ambience on arrival. The meal was outstanding, but the many activities provided also deserve a mention. These provide a much-needed outlet for the residents, who are always encouraged to join in with the activities. It is evident it is a very happy place, and my family and I are so pleased that my husband has settled so well here.
27 February 2023
Willow Rose became a huge part of my family's life after my husband became a resident in 2019. All staff and facilities are excellent in a warm, safe, caring and compassionate environment to cater for all residential needs. An assortment of visitors performing personnel, and animals to stimulate and enthral the residents, well-done activity team. I cannot praise Willow Rose's staff enough - always there to help with problems, little they may seem to be. An award of a golden star to all concerned.
09 February 2023
We have been delighted with the level of care and compassion that our relative has received. The staff are attentive and always friendly which has helped so much during his stay and will undoubtedly benefit him through his recovery.
09 February 2023
My aunt has been a resident here for just over two years and has dementia, so she is not easy to look after. However, as far as I can tell, she is happy here and well looked after. Staff are very friendly, communicative and supportive. I am quite pleased and happy that I decided to move her to this establishment when it became obvious that she could no longer look after herself.
31 January 2023
My husband has been in the home for six months, and I am very pleased with his care. When he first arrived, he was bedbound, but now, he can walk a little and sits out of bed. The care he receives from all the carers is excellent. There are a number of activities each month, which the residents are encouraged to take part in if they want to. If you have any problems, they are quickly sorted out by the management.
Latest Reviews for Willow Rose Care Home
10 March 2025
Staff are excellent so caring to my mom. She is very happy here could not wish for more. More like a family here always greeted when you come in. All staff are great.
10 March 2025
I find the home very welcoming, Mom is happy and settled, the staff are very friendly and always eager to help, communication is very good and clear with the management team, who are also helpful and always happy to help. I find the entertainment and activities very good, and the nurses rounds with feedback is also good.
29 January 2025
I cannot recommend this care home enough for what this care home has done for my father-in-law. The home and staff are, in my eyes, exceptional.
29 January 2025
I cannot begin to put into words the exceptional care, support, patience and understanding I have been given by all the staff whilst my dad was in Willow Rose. An extra thank you goes to the amazing staff. I would not hesitate to recommend a loved one staying in this care home. Thank you to everyone at Willow Rose.
30 December 2024
Overall satisfactory. Lots of trouble at times with phone lines, keep cutting out, bad phone system. On occasions there have been no personal pads/pants in Mom's room, also no toilet paper on two occasions.
24 December 2024
The home is very clean and beautifully furnished. The staff are very good and professional. The food is excellent with a wide choice and visitors are made very welcome.
04 December 2024
My mom has been in this care home for 4 years with excellent care. My mom is always clean showered every day with clean clothes. Her room is always clean, food is second to none and cannot fault the care. The staff are always friendly and happy and friendly. I would recommend this care home highly I know without a doubt my mom would not be here now without the excellent outstanding care she receives, can't thank you enough for the hard work of all the staff.
17 April 2024
My Father was a resident in Willow Rose on the 1st floor level until his sad passing. The staff at the home from the people at the reception to the cleaning staff, carers, and nurses were all top-rate and could not have done more to help my Father and us family members during his time in the home. My Father's medical needs were complex but all the staff always treated him with dignity and respect and were always on hand to help with whatever was required. The best compliment that I can pay them is to say if ever I am in need of care in later life I would choose to stay there knowing I would have top-class care. Thank you all.
12 March 2024
My father was a resident for a short time at Willow Rose but the care and commitment shown by the staff was outstanding. Nothing was too much trouble, and in the last few days he was there he was shown the dignity and respect that you hope and wish for. A big thank you to all the staff who cared for him.
11 January 2024
Willow Rose is the absolute polar opposite of everything bad you may have read about care homes. The team on the Sadlers Suite provided superb care for the last two months of my mother's life. They were lovely, compassionate, friendly people, as was everyone my family and I had contact with, including the manager and reception staff. It is a beautiful, modern, clean and bright environment with excellent facilities. If it was a hotel, I'd happily stay there myself! Highly recommended.
17 November 2023
My husband has just spent 2 weeks of respite care at Willow Rose. He was quite happy there. The home is exceptional in cleanliness, decor etc. It was always warm and the atmosphere was friendly. The daily menu always had a choice of food. The staff were very caring and friendly. Having medical staff there at all times gave me a sense of security. There are activities provided plus a film theatre which my husband loved. He has Alzheimer's plus mobility issues. Thank you Willow Rose for my badly needed respite.
04 October 2023
I note this care home as excellent. Care and support for the residents are excellent and always treated with dignity. The staff are friendly and extremely caring. I am so happy my mother is in such a good place and couldn't be looked after better. A 5-star plus!
26 April 2023
My mother-in-law was initially admitted for respite care but her needs were changed to needing full-time care. I can honestly say her needs are met with great care and Compassion. The staff go above and beyond to ensure she feels safe and secure. The care home itself is clean and well-presented and the facilities for the residents are exceptional. I personally would like to say a big thank you to the staff who are just amazing and nothing is too much trouble. I would definitely recommend a loved one residing at Willow Rose. You cannot buy peace of mind for your loved one, something which we now have with my mother-in-law being at Willow Rose.
29 March 2023
Brilliant staff at Willow Rose, Willenhall. Friendly and polite and a lovely building also. All the staff go the extra mile to make sure my dad is happy. The building is spotless and the beautiful lounge and rooms are very spacious.
28 March 2023
I have found Willow Rose to be a lovely place for my mother to be cared for as her Dementia progresses. They have many activities for her to take part in and the staff are all very knowledgeable about dealing with her needs and issues. The rooms are spacious and clean with ensuite bathrooms. I have sampled the food they offer to the residents and it is of a very high quality and they do not skimp on portions. Having medical personnel available at all times also gives me a sense of feeling comfortable in leaving mum in their care. Everyone is friendly and helpful and make the family feel welcome when they visit. I always knew Mum would eventually require full-time care and I did everything I could to prolong the decision but when the time came I had reservations about where she would be and what it would be like. We were lucky that this was where Mum was able to come when the time came for her to be looked after full-time, six months in she is safe and happy and that's what matters most.
27 February 2023
I have just spent a very enjoyable couple of hours with my husband having a beautifully prepared three-course Valentine's meal. We also received a card, rose, poem and glass of wine, making the experience memorable. I recommend and speak highly of the home; all staff are friendly, caring and extremely attentive to visitors and residents alike. You are greeted and immersed in the care ambience on arrival. The meal was outstanding, but the many activities provided also deserve a mention. These provide a much-needed outlet for the residents, who are always encouraged to join in with the activities. It is evident it is a very happy place, and my family and I are so pleased that my husband has settled so well here.
27 February 2023
Willow Rose became a huge part of my family's life after my husband became a resident in 2019. All staff and facilities are excellent in a warm, safe, caring and compassionate environment to cater for all residential needs. An assortment of visitors performing personnel, and animals to stimulate and enthral the residents, well-done activity team. I cannot praise Willow Rose's staff enough - always there to help with problems, little they may seem to be. An award of a golden star to all concerned.
09 February 2023
We have been delighted with the level of care and compassion that our relative has received. The staff are attentive and always friendly which has helped so much during his stay and will undoubtedly benefit him through his recovery.
09 February 2023
My aunt has been a resident here for just over two years and has dementia, so she is not easy to look after. However, as far as I can tell, she is happy here and well looked after. Staff are very friendly, communicative and supportive. I am quite pleased and happy that I decided to move her to this establishment when it became obvious that she could no longer look after herself.
31 January 2023
My husband has been in the home for six months, and I am very pleased with his care. When he first arrived, he was bedbound, but now, he can walk a little and sits out of bed. The care he receives from all the carers is excellent. There are a number of activities each month, which the residents are encouraged to take part in if they want to. If you have any problems, they are quickly sorted out by the management.