Springhill Care Home

My sister was a resident at Springhill for several years. As a family we cannot put into words how outstanding this care home is. Each and every member of staff excelled. The level of professionalism and compassion on every level is amazing. Her needs were always met and put above everything else. They went out of their way to make sure she was cared for to the highest possible standard. They didn't just care for our sister, they treated her like family and they all loved her dearly and we will never be able to thank them enough.

My wife has been in Springhill Care Home just over two years ever since she couldn't manage anymore. I knew of it's repetition and tried to get her in and thankfully did. It is very spacious and always clean and well looked after and of course the staff are marvelous.

Springhill treats my grandma in law with the utmost respect. The staff are all kind and compassionate and have made a real and tangible difference to her quality of life. Thanks all!

Staff at Springhill have, and always been respectful to my dad who has been a resident now for going on two years- he arrived with dementia with challenging behaviours (but has deteriorated/calmed now) they show dignity and respect at all times- they have got to know him and his ways making his care very person centered the staff have consistently reassured him to a point that he calls it home (this means to much, considering he was always wanting to leave) this is comforting as a family member.

Food and drink- hot drinks should be hot - vegetables- should consider taste - sort this out and it would be excellent. Activities- what is gender split.

All the staff are outstanding from reception, cleaning, nursing care and activities staff. Nothing is ever too much trouble for residents and visitors, the care that is given is always with a smile.

My daughter has been looked after for over 3 years, the care and assistance she receives is exceptional, the staff will always go out of their way to make sure she is settled and happy their uniforms always look fresh and ironed there isn't a stone left unturned. Well done!

Dad enjoyed his short time at Springhill Care Home. The staff were lovely and kind. The entertainment team were fully inclusive of everyone's care needs. Dad was treated with dignity and compassion in his last few weeks. Thank you

The staff demonstrated a great deal of knowledge and skills, meaning we were completely reassured that she was in the best place possible. Communication with us throughout was fantastic, and staff were always approachable and willing to answer questions and provide updates. Overall, Springhill provided a safe, caring, and supportive environment for my mum. We couldn't have asked for anything more for her. Thank you for everything.

I cannot recommend Springhill Care Home highly enough and am deeply grateful for everything they do.

My wife relatively happy and feel she is safe

This is the third home my wife has been resident in and it is by far the best. It is a well staffed home and all the staff are caring and helpful both to my wife and myself. Everything has been thought of and everyone knows their job and carries it out well. Any problems are quickly dealt with and I look upon the staff as friends. I feel at home myself going there as a visitor. The care my wife receives is first class. I have no complaints.

They offered the same care to our dad who visited every day.

Thank you to all the staff xxxxx

My mother was a resident at Springhill for 5 years. Throughout her time there she was treated with dignity and respect. The care was exemplary. She made her room her home with some of her treasured possessions and she was very contented. The kitchen staff went above and beyond to cater for her fussy diet. When she reached end of life; the palliative care she received was exceptional. Mum passed away very peacefully and I was fully supported throughout the process. I shall be forever grateful to Springhill.

I don't know what I would have done without them, they are all saints.

I call them God's angels.

I came in after being in hospital. I stayed for a month and was well cared for by staff and management. The place is very clean and tidy. They got me walking and my confidence has come back.

Unfortunately, she never really showed any signs of improvement and we (her family) made a rota so that there was a familiar face with her as often as possible. The staff that were allocated to her were really good and made sure that she was kept clean and helped to feed her when she couldn't do it herself. Unfortunately, we lost her on the 17th of October but couldn't have asked for better care for her in her final days.

My dear mum recently passed at Springhill House. She wasn't there for long, just 7 days, but oh my word !! What a beautiful place to spend her last days. The care she was given was absolutely exemplary, outstanding and filled with copious amounts of love, care and understanding. Every member of staff I came into contact with was extremely supportive towards our family, very loving towards my mum and gave her the utmost respect and dignity during her final days. Walking into Springhill House, even for the brief period, felt like home, after all, it was my mum's home in the end. It was clear to see that all the staff, no matter what their official role was, were obviously one team of togetherness, care and compassion. It felt like the whole place was one massive hug. Comforting the visitors as they attended. My mum always said, for as long as I can remember "When I pop my clogs I want to be in Springhill House because I know it's the best" THANK YOU from the bottom of my heart.